My AirPods case isn’t charging it stopped working every time I charge it it turns orange red and turns off

My AirPod case dropped charging

Posted on Sep 18, 2020 8:31 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2020 2:32 PM


Hello Mandy1234567890,


Thanks for asking the Apple Support Communities about your AirPods case not charging.


Please verify you are using a supported charging method, and try with different cables if necessary: Charge your AirPods and learn about battery life - Apple Support

"You can charge your Wireless Charging Case with a Qi-certified charging mat. Be sure to place your case on the charger with the status light facing up and with the lid closed. The status light should show the current charge level for 8 seconds. If you have AirPods Pro, you can tap the case when it's on the charging mat to see whether your AirPods Pro are charging (amber light) or fully charged (green light).

To charge your case via wired connection, plug the Lightning cable that came with your AirPods into the Lightning connector on your case. You can use a USB-C to Lightning Cable or a USB to Lightning Cable. Then plug the other end of the cable into a USB charger or port. You can charge your case with or without your AirPods inside. Charging is fastest when you use an iPhone or iPad USB charger or plug into your Mac."


If you still have issues, see if the troubleshooting here helps: If your AirPods won't charge - Apple Support


Thanks and have a wonderful day.

1 reply
Question marked as Top-ranking reply

Sep 22, 2020 2:32 PM in response to Mandy1234567890


Hello Mandy1234567890,


Thanks for asking the Apple Support Communities about your AirPods case not charging.


Please verify you are using a supported charging method, and try with different cables if necessary: Charge your AirPods and learn about battery life - Apple Support

"You can charge your Wireless Charging Case with a Qi-certified charging mat. Be sure to place your case on the charger with the status light facing up and with the lid closed. The status light should show the current charge level for 8 seconds. If you have AirPods Pro, you can tap the case when it's on the charging mat to see whether your AirPods Pro are charging (amber light) or fully charged (green light).

To charge your case via wired connection, plug the Lightning cable that came with your AirPods into the Lightning connector on your case. You can use a USB-C to Lightning Cable or a USB to Lightning Cable. Then plug the other end of the cable into a USB charger or port. You can charge your case with or without your AirPods inside. Charging is fastest when you use an iPhone or iPad USB charger or plug into your Mac."


If you still have issues, see if the troubleshooting here helps: If your AirPods won't charge - Apple Support


Thanks and have a wonderful day.

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My AirPods case isn’t charging it stopped working every time I charge it it turns orange red and turns off

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