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Music keeps randomly opening on iPhone

For some reason music my music app will randomly open even though I did not open it. It will randomly appear in my app switcher, so I will force close it and reappear a couple minutes later.

iPhone XS, iOS 14

Posted on Sep 18, 2020 8:55 AM

Reply
1 reply

Sep 22, 2020 3:18 PM in response to GT_500

Hello GT_500,



Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are having an issue with the Music app opening unexpectedly on your iPhone. If you haven't already, please force close the Music app and restart your iPhone as iOS clears cached data and does other system optimizations when you turn your device off and on.



Force an app to close on your iPhone, iPad, or iPod touch

Restart your iPhone



If you are still having this issue, your next step is to reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.



How to back up your iPhone, iPad, and iPod touch

Transfer photos and videos from your iPhone, iPad, or iPod touch


Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:


If your iPhone, iPad, or iPod touch won't turn on or is frozen


Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further.



Cheers!

Music keeps randomly opening on iPhone

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