📢 Newsroom Update

The iPhone 16 and iPhone 16 Pro lineups, Apple Watch Series 10, the new black titanium Apple Watch Ultra 2, AirPods 4, and new colors for AirPods Max are now available! Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Kw_23 Author

Level 1

5 points

iCloud Storage Not Working

When I try to buy storage it says can’t connect to iCloud. What do I do?

iPhone 7 Plus, iOS 13

Posted on Sep 18, 2020 10:24 AM

Top-ranking reply

Eric Root

Level 10

684,459 points

Posted on Sep 18, 2020 12:11 PM

Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device.

If necessary

Hard reset.

Do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting.

Backup - Restore your device from an iCloud or iTunes backup.

View in context

iCloud Storage Not Working

Similar questions