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Updated to iOS 14 and now mail sends from wrong email address

I have a preferred email address in Apple Mail (which is an alias) and use three other aliases for subscriptions etc.

Since updating to iOS 14 on my iPhone 11 when I select my preferred alias for the From field, the emails are being sent from one of the other aliases - but I don't know this is happening until the email is sent.

I went in to preferences and disabled the alias Mail was choosing - and it duly elected the next alias. So I disabled that address too, and it picked another...

After disabling the 3 aliases my preferred alias email address was next up - only I use a .mac suffix and the iphone is choosing to send it with a .me suffix. And I can't disable that.

Basically I can no longer send emails from my iPhone unless I use an address I don't want to use.

No issue on my iPad (which is running 13.7) nor macbook. It's happened following iOs 14 update on my phone.

I haven't seen any other posts about this. I went onto Apple chat and after 1 hour of hanging on and making zero progress (the support people are clearly handling several users at the same time and all you see is that they're typing... just not to you).

Thanks


iPhone 11 Pro

Posted on Sep 18, 2020 1:48 PM

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Question marked as Top-ranking reply

Posted on Sep 22, 2020 5:05 AM

Had same problem. iOS 14 broke mail sending both iPad Mini and iPhone XS Max. “From” would always be from an alias. Even though I did not have it selected when sending.


SOLUTION:

Settings / tap your name / then tap iCloud.

Scroll ALL the way to the bottom.

Tap Mail.

Switch off (allow sending from) all your aliases.


Definite iOS 14 bug!


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105 replies
Question marked as Top-ranking reply

Sep 22, 2020 5:05 AM in response to dingsquidge

Had same problem. iOS 14 broke mail sending both iPad Mini and iPhone XS Max. “From” would always be from an alias. Even though I did not have it selected when sending.


SOLUTION:

Settings / tap your name / then tap iCloud.

Scroll ALL the way to the bottom.

Tap Mail.

Switch off (allow sending from) all your aliases.


Definite iOS 14 bug!


Sep 19, 2020 3:37 PM in response to dingsquidge

I too am having this problem. I have an IMAP account (not gmail) with a few aliases. I have been using this for YEARS and it's always worked fine. Today, I sent my first email from iOS 14 and it changed my from address after I sent the email. Note, the *correct* address was selected in Mail - it was changed during sending. I then sent some mails from other aliases, and those were also all wrong - never the right address. After some trouble shooting, I deleted all of my aliases except for the main address. It worked fine. I added back just 1 aliases and the same behavior occurred. Selecting alias 1 in the new email resulted in a message sent from alias 2. Selecting alias 2 resulted in alias 1 being used.


I then double checked on my iPad, and the same thing occurs. For now, I have just removed all aliases. I hope Apple will fix this, but as there is no way to alert Apple of any problems with their software, I worry they will not address it in a timely fashion.



For reference, aliases are defined in Mail->Accounts->(specific account)->Account. Then, under "IMAP ACCOUNT INFORMATION", if I click on the email, I am able to add additional 'from' email aliases. It is analogous to Use email aliases in Mail on Mac - Apple Support, but I could not find a support page for iOS.

Oct 3, 2020 1:54 PM in response to dingsquidge

This is also discussed in this question: https://discussions.apple.com/thread/251850797

Problem is observed when using Mail app and aliases/send-only address/alternate address. Observed separately with various mail providers (Google, Yahoo, iCloud). Is repeatable (i.e. removing the alternate addresses and re-adding does not fix the problem).


By the way, yes, you can turn off the alias addresses and keep only one and it will behave correctly (but at a loss of function since you cannot select the address you want).


Also it seems that the mapping from displayed address to actual address is wrong, but repeatable. So you could remember that selecting Address A actually selects Address B and so on. But, that sounds painful.



Oct 2, 2020 11:09 PM in response to dingsquidge

Email alias settings are critically broken somewhere in iCloud Mail for iOS 14.0.1. Troubleshooting with Apple Support brought no resolution to their alleged previously unknown issue.


Issue: In iOS 14.0.1 with an email alias turned on under the “Allow Sending From” section, all mail composed in the Mail app is sent from that alias - - even when you have your primary email address selected as the default sending address. More critically, it happens even when you have the primary ‘send from email address’ selected when composing and sending the message in the Mail app.


In laymen’s terms, I compose a message from JohnDoe@icloud.com but it gets sent from alias email JohnDoeConstructionCo@icloud.com. Ouch!


Sep 19, 2020 3:15 PM in response to Carob Apps

update. It gets ever more bizarre.

I have 4 alias email addresses. I’ll name them A, B, C & D


Emails I compose (new, not in reply) to send from A, B or C are all being sent from D. I select A or B or C in the ‘From’ field, compose and send - but the email sends from D. It shows in my sent folder as from D.


But when I send an email from D the email is actually sent from A. 🤔


When I reply to an email sent to A, the reply is sent from A.





Sep 20, 2020 1:11 AM in response to dingsquidge

I'm having the same problem after updating to IOS 14. I also use Apple Mail on my iPhone and have various aliases for different purposes. Apple Mail now refuses to send from my primary email address and instead substitutes one of the (incorrect) aliases. Even if I correct this before sending the email by changing the email address back to the correct one, it still sends from the wrong address. I use POP accounts. Please fix asap!

Sep 21, 2020 5:42 PM in response to dingsquidge

I have the same problem. The Apple mail client is completely useless after the iOS 14 update. I can not use it on any device with iOS 14 installed.


The Apple mail client will send using one alias on my iPad and a different alias on my iPhone. I have both Apple mail clients setup the same way on both devices.


I hope an update comes fast as I use both my devices for business.


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Sep 22, 2020 8:04 AM in response to dingsquidge

Right... of course. I have a few iCloud aliases that I +ONLY+ use for receiving, near-junk, etc. So the above solution works as a temporary fix, but only in cases like mine. And you HAVE to do per iOS device. Had to set it both on my iPhone and my iPad. Unbelievable that it is broken like this. Such a basic thing. Worries be a bit how few people seem to report this alias problem! Which is why I went looking to try to solve it on my own. iOS 14 mail was always forcing a FROM to one of my aliases... and not even including my name. iOS 14 is very buggy. Have enountered lots of little things but this one is the worst. iOS 14 Weather was telling me my Drizzle is will end in -239 minutes. Minus minutes... must be a new thing. ;-)

Sep 24, 2020 1:28 PM in response to dingsquidge

I’ve noticed the same problem since updating to iOS 14 too. A pop3 set up on iPhone, imap on iPad and same result. The email is not sent from the address you select in the ‘from’ field but one of the other aliases.


Like one of the other users notes, if sent from alias C for example, the email is actually sent from alias B.


Just updated to iOS 14.0.1 and the issue remains. :(

Updated to iOS 14 and now mail sends from wrong email address

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