Updated to iOS 14 and now mail sends from wrong email address

Look’s like its finally fixed in iOS 14.1! This is from the release notes: “Fixes an issue where some emails in Mail were sent from an incorrect alias”. I haven’t updated so can’t confirm it’s been fixed but looks promising.

Yes, agreed! Have just installed iOS 14.1 and aliases are now working properly once again.

Thank you Apple for fixing the issue.

I too am having this problem. I have an IMAP account (not gmail) with a few aliases. I have been using this for YEARS and it's always worked fine. Today, I sent my first email from iOS 14 and it changed my from address after I sent the email. Note, the *correct* address was selected in Mail - it was changed during sending. I then sent some mails from other aliases, and those were also all wrong - never the right address. After some trouble shooting, I deleted all of my aliases except for the main address. It worked fine. I added back just 1 aliases and the same behavior occurred. Selecting alias 1 in the new email resulted in a message sent from alias 2. Selecting alias 2 resulted in alias 1 being used.

I then double checked on my iPad, and the same thing occurs. For now, I have just removed all aliases. I hope Apple will fix this, but as there is no way to alert Apple of any problems with their software, I worry they will not address it in a timely fashion.

For reference, aliases are defined in Mail->Accounts->(specific account)->Account. Then, under "IMAP ACCOUNT INFORMATION", if I click on the email, I am able to add additional 'from' email aliases. It is analogous to Use email aliases in Mail on Mac - Apple Support, but I could not find a support page for iOS.

Update to the latest version, 14.2... the problem has been fixed already.

There are over 600 support tickets filed for this issue . One of them is mine. The issue to be addressed in the next iOS version, or at least it’s mentioned to be in the current beta.

you can certainly have apple file a ticket for you as well

support.apple.com

Actually, the correct link for this particular issue would be https://www.apple.com/feedback/iphone.html

They don’t have an option to give feedback for the Mail app on iOS or iPadOS, so this is the best option.

To see all the options, go to https://www.apple.com/feedback/

the issue is covered at Macrumours.

https://www.macrumors.com/2020/09/29/email-aliases-not-functioning-properly-in-ios-14/

Hi! I have the same problem here. I have two alias e-mail addresses on my iPad. What I figured out is that that they are mixed. So if I select A, it will send from B. If I select B, it will send from A. So I can use both of them, I just have to select the other one :) Strange and frustrating! Hope it will be fixed soon...

Email alias settings are critically broken somewhere in iCloud Mail for iOS 14.0.1. Troubleshooting with Apple Support brought no resolution to their alleged previously unknown issue.

Issue: In iOS 14.0.1 with an email alias turned on under the “Allow Sending From” section, all mail composed in the Mail app is sent from that alias - - even when you have your primary email address selected as the default sending address. More critically, it happens even when you have the primary ‘send from email address’ selected when composing and sending the message in the Mail app.

In laymen’s terms, I compose a message from JohnDoe@icloud.com but it gets sent from alias email JohnDoeConstructionCo@icloud.com. Ouch!

I’ve had the same thing. Interestingly, when I first turned them off it seemed to work but when I checked later they were all back on which is incredibly frustrating. This presumably means that even if I turned off all the alias they could all come back on later.

As a temporary solution before an official fix, I’m planning to use iCloud Mail through the iCloud website or another email client app.

I just spoke with Apple Support and they are looking into the issue. Fingers crossed that the issue is fix with the next update. I noticed the exact same problem on 19 September. It appears to be associated with the Mail app and iOS 14, as I am having the same issue with non-iCloud email alias.

José

iPhone X on iOS 14.0.1

I am experiencing the same issue but it is costing me financially. I am working for Amazon Flex and when I have a payment query I have to click a link in the Amazon Flex app. This brings up an email pop-up and I can type my query and can set the from email just as you have described. Regardless of which I select (I also have 3), the email always sends from one account which is not associated with my Amazon Flex account - as a result they reject my query. Currently I am owed over £100 but cant raise the claim with them.

I have tried disabling the other accounts but to no avail.

Please apple, get in touch so that this can be fixed asap.

I believe that if you sign into the alias separately on the app as if they were separate email addresses you are able to use them all. It is bizarre that this has happened especially considering there haven’t been any changes to alias in iOS 14.

I believe you can disable the aliases from iCloud.com, but it turns off sending and receiving from that address. But it is different to deleting the alias, which would mean you lose that address entirely.