Updated to iOS 14 and now mail sends from wrong email address

I have a preferred email address in Apple Mail (which is an alias) and use three other aliases for subscriptions etc.

Since updating to iOS 14 on my iPhone 11 when I select my preferred alias for the From field, the emails are being sent from one of the other aliases - but I don't know this is happening until the email is sent.

I went in to preferences and disabled the alias Mail was choosing - and it duly elected the next alias. So I disabled that address too, and it picked another...

After disabling the 3 aliases my preferred alias email address was next up - only I use a .mac suffix and the iphone is choosing to send it with a .me suffix. And I can't disable that.

Basically I can no longer send emails from my iPhone unless I use an address I don't want to use.

No issue on my iPad (which is running 13.7) nor macbook. It's happened following iOs 14 update on my phone.

I haven't seen any other posts about this. I went onto Apple chat and after 1 hour of hanging on and making zero progress (the support people are clearly handling several users at the same time and all you see is that they're typing... just not to you).

Thanks


iPhone 11 Pro

Posted on Sep 18, 2020 1:48 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 20, 2020 10:11 AM

Look’s like its finally fixed in iOS 14.1! This is from the release notes: “Fixes an issue where some emails in Mail were sent from an incorrect alias”. I haven’t updated so can’t confirm it’s been fixed but looks promising.

Similar questions

105 replies

Oct 9, 2020 12:01 AM in response to dingsquidge

On my iPhone IOS 14.1 I use my domain for IMAP mail. So I have (for example) aaa@my-domain.com and bbb@my-domain.com and ccc@my-domain.com.


I set aaa@my-domain.com as the default (return) address.


I gave my family my-domain. com addresses.... mary@my-domain.com, joe@my-domain.com, etc.


When I sent do any of the family members to their @my-domain.com address, the return address changes from aaa@my-domain.com to bbb@my-domain.com.


But it I send to you@gmail.com the change does not happen. All is good.


I have no idea what is happening, but it has something to do with the return address and the sending address being the same domain.


Any ideas?

Oct 15, 2020 11:26 PM in response to dingsquidge

I have three Mail Accounts, one of which is a POP account with three aliases. Way back I set up a Default sending account and a Default sending Account for one of the three POP account’s aliases. All has been working well until I updated to IOS 14 a week ago. Since then, when sending an email, I select the account or alias from which it is to be sent (if not the default) as usual but find that although all looks OK when sending, the recipient reports that the email has come from another of my accounts. So for example if I select account 1 to send from, it actually sends from account 3. Or 3 becomes 2 in an apparently random way. This also happens if I send mail from my 10.2 inch iPad whereas it was OK before I installed IOS 14. However, thankfully, Mail on my old iPad Mini 4 (on IOS 12.4.8) still functions normally. What’s going on?

Sep 19, 2020 3:15 PM in response to Carob Apps

update. It gets ever more bizarre.

I have 4 alias email addresses. I’ll name them A, B, C & D


Emails I compose (new, not in reply) to send from A, B or C are all being sent from D. I select A or B or C in the ‘From’ field, compose and send - but the email sends from D. It shows in my sent folder as from D.


But when I send an email from D the email is actually sent from A. 🤔


When I reply to an email sent to A, the reply is sent from A.





Sep 20, 2020 1:11 AM in response to dingsquidge

I'm having the same problem after updating to IOS 14. I also use Apple Mail on my iPhone and have various aliases for different purposes. Apple Mail now refuses to send from my primary email address and instead substitutes one of the (incorrect) aliases. Even if I correct this before sending the email by changing the email address back to the correct one, it still sends from the wrong address. I use POP accounts. Please fix asap!

Oct 4, 2020 5:24 AM in response to KiwiMidwest

It's not much of a fix, though. I did that and ended up sending out my main email address to someone who shouldn't have had it. Now using Gmail for the time being, although I don't particularly like that app. Surely Apple could have fast tracked a fix for a significant problem like this. Can such fixes to one of their stock apps only come via a whole iOS update?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Updated to iOS 14 and now mail sends from wrong email address

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.