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Updated to iOS 14 and now mail sends from wrong email address

I have a preferred email address in Apple Mail (which is an alias) and use three other aliases for subscriptions etc.

Since updating to iOS 14 on my iPhone 11 when I select my preferred alias for the From field, the emails are being sent from one of the other aliases - but I don't know this is happening until the email is sent.

I went in to preferences and disabled the alias Mail was choosing - and it duly elected the next alias. So I disabled that address too, and it picked another...

After disabling the 3 aliases my preferred alias email address was next up - only I use a .mac suffix and the iphone is choosing to send it with a .me suffix. And I can't disable that.

Basically I can no longer send emails from my iPhone unless I use an address I don't want to use.

No issue on my iPad (which is running 13.7) nor macbook. It's happened following iOs 14 update on my phone.

I haven't seen any other posts about this. I went onto Apple chat and after 1 hour of hanging on and making zero progress (the support people are clearly handling several users at the same time and all you see is that they're typing... just not to you).

Thanks


iPhone 11 Pro

Posted on Sep 18, 2020 1:48 PM

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Posted on Sep 22, 2020 5:05 AM

Had same problem. iOS 14 broke mail sending both iPad Mini and iPhone XS Max. “From” would always be from an alias. Even though I did not have it selected when sending.


SOLUTION:

Settings / tap your name / then tap iCloud.

Scroll ALL the way to the bottom.

Tap Mail.

Switch off (allow sending from) all your aliases.


Definite iOS 14 bug!


Similar questions

105 replies

Sep 26, 2020 6:40 PM in response to dingsquidge

I’m having the exact same problem, on both my iPhone 11 Pro w/ iOS 14.0.1 and my iPad Pro w/ iPadOS 14.0.1.


I have 5 aliases, 1 of which is set to be the default for sending mails. Note that all 5 aliases point to a single IMAP account I have with provider LuxSci.com. Since updating iOS and iPadOS from 13.7 to 14, each and every outgoing email mysteriously selects a FROM address that differs from the one I set it to use.


So the problem has nothing to do with iCloud Mail; it’s solely a bug in the new OS versions.


This bug makes sending email from my phone and iPad virtually unusable, as I need to have control over the FROM address that recipients see.

Sep 27, 2020 12:52 AM in response to dingsquidge

I have just discovered this problem too. I sent an email (gmail using aliases using iOS 14 mail app) to someone yesterday and just by chance looked in my sent mail and found it had used an alias that I only ever use for particularly important purposes such as banking. Much testing showed me that whichever alias I select for sending, a different one is used. I deleted one of my three aliases in the mail settings, and then found that whicever alias I used to send a test email, the other one is selected, but there is no indication that a different alias is being used until it's too late. Since I use these remaining two aliases all the time for emails, I'm reverting to my less favourite app, Gmail, for the time being.

Sep 28, 2020 1:14 AM in response to AllTheDetails

The problem is worse than we think. Last night I used the Messages app to send myself a link to a newspaper article from my iPhone. I received the message but it appeared to have been sent by someone else in my address book, not by me. I just sent myself another message to check and the same thing happened. It would be interesting to see if this error could be confirmed by anyone else.

Sep 28, 2020 11:03 AM in response to Paul Laye

The only reliable workaround I've found is to send mail to myself on the alias I want to use and then forward. If there is a way to automate this I haven't yet worked it out.


Unless... set the subject to be the address you want to send to,

use automator to take the subject and put it in the to field, strip out the forwarded message part and the original message headers, decrease the quote level.


I'm sure someone can tell me why that won't work (apart from there now being no subject).

Sep 30, 2020 1:35 PM in response to dingsquidge

omg im happy to have found this issue because I am having the exact same problem. I did a screen record and sent to apple after they created a case for me. this just started happening to me today ( 9-30-2020) and I thought it was due to the iCloud crash the day before. sad it's happening to you but happy at the same time. im using an phone SE, latest version.

Oct 2, 2020 1:43 AM in response to dingsquidge

I am experiencing the same issue but it is costing me financially. I am working for Amazon Flex and when I have a payment query I have to click a link in the Amazon Flex app. This brings up an email pop-up and I can type my query and can set the from email just as you have described. Regardless of which I select (I also have 3), the email always sends from one account which is not associated with my Amazon Flex account - as a result they reject my query. Currently I am owed over £100 but cant raise the claim with them.


I have tried disabling the other accounts but to no avail.


Please apple, get in touch so that this can be fixed asap.

Oct 3, 2020 11:01 AM in response to HarveyR

I’ve had the same thing. Interestingly, when I first turned them off it seemed to work but when I checked later they were all back on which is incredibly frustrating. This presumably means that even if I turned off all the alias they could all come back on later.


As a temporary solution before an official fix, I’m planning to use iCloud Mail through the iCloud website or another email client app.

Updated to iOS 14 and now mail sends from wrong email address

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