Updated to iOS 14 and now mail sends from wrong email address

I just spoke with Apple Support and they are looking into the issue. Fingers crossed that the issue is fix with the next update. I noticed the exact same problem on 19 September. It appears to be associated with the Mail app and iOS 14, as I am having the same issue with non-iCloud email alias.

José

iPhone X on iOS 14.0.1

I contacted Apple Support yesterday and the representative who I spoke with indicated that it is a known issue and he added my case to the growing number of people with the same issue. He recorded the serial number of my iPhone X to my case number.

I’m having the exact same problem, on both my iPhone 11 Pro w/ iOS 14.0.1 and my iPad Pro w/ iPadOS 14.0.1.

I have 5 aliases, 1 of which is set to be the default for sending mails. Note that all 5 aliases point to a single IMAP account I have with provider LuxSci.com. Since updating iOS and iPadOS from 13.7 to 14, each and every outgoing email mysteriously selects a FROM address that differs from the one I set it to use.

So the problem has nothing to do with iCloud Mail; it’s solely a bug in the new OS versions.

This bug makes sending email from my phone and iPad virtually unusable, as I need to have control over the FROM address that recipients see.

I have just discovered this problem too. I sent an email (gmail using aliases using iOS 14 mail app) to someone yesterday and just by chance looked in my sent mail and found it had used an alias that I only ever use for particularly important purposes such as banking. Much testing showed me that whichever alias I select for sending, a different one is used. I deleted one of my three aliases in the mail settings, and then found that whicever alias I used to send a test email, the other one is selected, but there is no indication that a different alias is being used until it's too late. Since I use these remaining two aliases all the time for emails, I'm reverting to my less favourite app, Gmail, for the time being.

The problem is worse than we think. Last night I used the Messages app to send myself a link to a newspaper article from my iPhone. I received the message but it appeared to have been sent by someone else in my address book, not by me. I just sent myself another message to check and the same thing happened. It would be interesting to see if this error could be confirmed by anyone else.

I have a similar issue with different iCloud alias email address are not send and showing the correct email that was chosen. For every reply I have to keep selecting the correct alias and it still won’t work. I’ve double checked settings on iCloud using my Mac and still having the issue.

The only reliable workaround I've found is to send mail to myself on the alias I want to use and then forward. If there is a way to automate this I haven't yet worked it out.

Unless... set the subject to be the address you want to send to,

use automator to take the subject and put it in the to field, strip out the forwarded message part and the original message headers, decrease the quote level.

I'm sure someone can tell me why that won't work (apart from there now being no subject).

I'm curious if the issue I'm having is related... I'm constantly having notifications for emails in iCloud that aren't there. Ghost emails. They even show up in iCloud.com, but nothing is in my mailbox. Nothing in Junk, trash, Archive, etc.

Hi! I have the same problem here. I have two alias e-mail addresses on my iPad. What I figured out is that that they are mixed. So if I select A, it will send from B. If I select B, it will send from A. So I can use both of them, I just have to select the other one :) Strange and frustrating! Hope it will be fixed soon...

omg im happy to have found this issue because I am having the exact same problem. I did a screen record and sent to apple after they created a case for me. this just started happening to me today ( 9-30-2020) and I thought it was due to the iCloud crash the day before. sad it's happening to you but happy at the same time. im using an phone SE, latest version.

I discovered this last night and now feel I can't send email from phone or iPad. If I have to I will remove all aliases and redirect everything to my main address instead, but not something I want to do. Any idea when a fix will be available?

I am experiencing the same issue but it is costing me financially. I am working for Amazon Flex and when I have a payment query I have to click a link in the Amazon Flex app. This brings up an email pop-up and I can type my query and can set the from email just as you have described. Regardless of which I select (I also have 3), the email always sends from one account which is not associated with my Amazon Flex account - as a result they reject my query. Currently I am owed over £100 but cant raise the claim with them.

I have tried disabling the other accounts but to no avail.

Please apple, get in touch so that this can be fixed asap.

I’ve had the same thing. Interestingly, when I first turned them off it seemed to work but when I checked later they were all back on which is incredibly frustrating. This presumably means that even if I turned off all the alias they could all come back on later.

As a temporary solution before an official fix, I’m planning to use iCloud Mail through the iCloud website or another email client app.

Same. I’ve downloaded Gmail & Outlook apps trying to find something for a short term fix. But, aliases are of no use with those. This is absurd. Enough to make me switch to a totally different email service and all that tech that goes with it.

I believe that if you sign into the alias separately on the app as if they were separate email addresses you are able to use them all. It is bizarre that this has happened especially considering there haven’t been any changes to alias in iOS 14.