You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Updated to iOS 14 and now mail sends from wrong email address

I have a preferred email address in Apple Mail (which is an alias) and use three other aliases for subscriptions etc.

Since updating to iOS 14 on my iPhone 11 when I select my preferred alias for the From field, the emails are being sent from one of the other aliases - but I don't know this is happening until the email is sent.

I went in to preferences and disabled the alias Mail was choosing - and it duly elected the next alias. So I disabled that address too, and it picked another...

After disabling the 3 aliases my preferred alias email address was next up - only I use a .mac suffix and the iphone is choosing to send it with a .me suffix. And I can't disable that.

Basically I can no longer send emails from my iPhone unless I use an address I don't want to use.

No issue on my iPad (which is running 13.7) nor macbook. It's happened following iOs 14 update on my phone.

I haven't seen any other posts about this. I went onto Apple chat and after 1 hour of hanging on and making zero progress (the support people are clearly handling several users at the same time and all you see is that they're typing... just not to you).

Thanks


iPhone 11 Pro

Posted on Sep 18, 2020 1:48 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 22, 2020 5:05 AM

Had same problem. iOS 14 broke mail sending both iPad Mini and iPhone XS Max. “From” would always be from an alias. Even though I did not have it selected when sending.


SOLUTION:

Settings / tap your name / then tap iCloud.

Scroll ALL the way to the bottom.

Tap Mail.

Switch off (allow sending from) all your aliases.


Definite iOS 14 bug!


Similar questions

105 replies

Oct 4, 2020 5:24 AM in response to KiwiMidwest

It's not much of a fix, though. I did that and ended up sending out my main email address to someone who shouldn't have had it. Now using Gmail for the time being, although I don't particularly like that app. Surely Apple could have fast tracked a fix for a significant problem like this. Can such fixes to one of their stock apps only come via a whole iOS update?

Oct 4, 2020 7:07 AM in response to jiceman

I have two aliases. On my iPhone 11 Pro, I cannot turn off the aliases. When I turn them off and back out of that setting, one or both immediately turn themselves back on. I’d like to hear from anyone who has figured out a way to disable the aliases since they have completely taken control of my email account.

Oct 9, 2020 12:01 AM in response to dingsquidge

On my iPhone IOS 14.1 I use my domain for IMAP mail. So I have (for example) aaa@my-domain.com and bbb@my-domain.com and ccc@my-domain.com.


I set aaa@my-domain.com as the default (return) address.


I gave my family my-domain. com addresses.... mary@my-domain.com, joe@my-domain.com, etc.


When I sent do any of the family members to their @my-domain.com address, the return address changes from aaa@my-domain.com to bbb@my-domain.com.


But it I send to you@gmail.com the change does not happen. All is good.


I have no idea what is happening, but it has something to do with the return address and the sending address being the same domain.


Any ideas?

Oct 13, 2020 3:46 PM in response to Christopher Goodwin1

I prefer doesn’t have an iPhone if you do this apple. You have some days only for fix this. I never update. I try never update. For these reasons. I did it because I bought the Last Apple Watch.


but bad idea. BAD IDEA.


I have more than 20 alias. For business. I you made

this BIG MISTAKE. Helloooo.


i prefer doesn’t have business with you then apple. We need ASAAP you resolve this. This is a BIG MISTAKE.


BIIIGGGG MISTAKEE.


we have to put this in TV Stations. Radio stations. Social Networks.


Somebody in there have to be work in another part. It is a BIG PROBLEM for our business.


you can lose many clients for this.


bad bad bad bad bad service.


Bad decision. Only few days. And let know us know that you fixed this.


wow. Really. 🤦🏽‍♂️



Oct 13, 2020 3:48 PM in response to dingsquidge

I prefer doesn’t have an iPhone if you do this apple. You have some days only for fix this. I never update. I try never update. For these reasons. I did it because I bought the Last Apple Watch.


but bad idea. BAD IDEA.


I have more than 20 alias. For business. I you made

this BIG MISTAKE. Helloooo.


i prefer doesn’t have business with you then apple. We need ASAAP you resolve this. This is a BIG MISTAKE.


BIIIGGGG MISTAKEE.


we have to put this in TV Stations. Radio stations. Social Networks.


Somebody in there have to be work in another part. It is a BIG PROBLEM for our business.


you can lose many clients for this.


bad bad bad bad bad service.


Bad decision. Only few days. And let know us know that you fixed this.


wow. Really. 🤦🏽‍♂️


Oct 15, 2020 11:26 PM in response to dingsquidge

I have three Mail Accounts, one of which is a POP account with three aliases. Way back I set up a Default sending account and a Default sending Account for one of the three POP account’s aliases. All has been working well until I updated to IOS 14 a week ago. Since then, when sending an email, I select the account or alias from which it is to be sent (if not the default) as usual but find that although all looks OK when sending, the recipient reports that the email has come from another of my accounts. So for example if I select account 1 to send from, it actually sends from account 3. Or 3 becomes 2 in an apparently random way. This also happens if I send mail from my 10.2 inch iPad whereas it was OK before I installed IOS 14. However, thankfully, Mail on my old iPad Mini 4 (on IOS 12.4.8) still functions normally. What’s going on?

Oct 21, 2020 8:53 AM in response to dingsquidge

The problem has finally been solved by 14.1.

Hopefully that update has also solved the issue with the Activity App no longer recording routes taken on a run/ride etc... The bugs in iOS 14 have been shameful.


Apologies I accidentally clicked ‘solved’ on the wrong reply (but hopefully Mill wall has by now turned off notifications for this thread!).

Updated to iOS 14 and now mail sends from wrong email address

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.