New Magic Keyboard 2 connects via cable but not bluetooth

I have a 16" MacBook Pro and I just bought a space gray Magic Keyboard 2. Plugged it in via USB-C to lightning cable and it works just fine. Disconnect the cable and there's no wireless connection. I figured the battery was just low so I kept it connected all day. Still no joy. As soon as I unplug the cable the connection drops. Also, even when it's plugged in, System Preferences | Bluetooth settings doesn't show me how much battery is left like it does on my other devices. It just says "Connected - Charging".

I've rebooted the MacBook Pro and power cycled the keyboard many times. Any troubleshooting steps that I'm missing?

MacBook Pro 16″, macOS 10.15

Posted on Sep 18, 2020 4:51 PM

Top-ranking reply

MrHoffman

Level 10

148,375 points

Posted on Sep 18, 2020 4:57 PM

Reset the SMC and NVRAM, confirm Bluetooth is enabled on the Mac, and try pairing again.

For reference, as you’re probably already following this:

Set up your Apple wireless mouse, keyboard, and trackpad - Apple Support

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New Magic Keyboard 2 connects via cable but not bluetooth

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