Itunes Music

Question

Level 1

8 points

Itunes Music

I connected my XR Iphone to Itunes on my laptop and even though I had checked manually manage music it started downloading all of my songs that I had downloaded on my computer (not purchased songs) I now have all of my music on my phone and can't delete any of the songs, they are greyed out and won't play. If I DO click on the song it states "this song is not currently available in your country or region" I have tried EVERYTHING, going to Icloud, deleting the app and reinstalling it, everything that I have ever read on Apple communities. Can someone help me out without having to restore my phone?

Thank you

iPhone XR

Posted on Sep 18, 2020 5:05 PM

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Answer 1

Jeff_W.

Community Specialist

Sep 23, 2020 10:39 AM in response to Mpesa

Hi Mpesa!

It sounds like all of your music has synced to your iPhone, and we're happy to help. Is "Sync Library" enabled on your devices? If so, it must be turned off if you want to manage your music manually.

Turn on Sync Library with Apple Music

Cheers!

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Answer 2

Jeff_W.

Community Specialist

Sep 23, 2020 6:19 PM in response to Mpesa

Hi Mpesa!

Thanks for clarifying further! Are you an Apple Music or iTunes Match subscriber? Also, are you syncing using Wi-Fi? You can see if the following articles address the issue as well:

If your songs are grayed out

Sync iTunes content on PC with devices on Wi-Fi

Cheers!

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Answer 3

Mpesa Author

Level 1

8 points

Sep 23, 2020 6:28 PM in response to Jeff_W.

Thank you Jeff, I appreciate your help, I’ve tried all of those solutions, only a few songs in that list that are grayed out will play, I also am not able to delete any of those songs even though I’m asked delete/I respond yes/I’m told they’re deleted, and the songs are still on my phone . Thanks again, I’ll keep trying to figure this out, if I find a solution I’ll post it

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