Marshall Bluetooth Speaker connected on bluetooth but sound still from iPhone

hi


It seems this has been mentioned numerous times but I can't find any clear answer for my case

Basically:

  • the device is connected on bluetooth to the phone (I can see it on the speaker's app on my phone as well as on the bluetooth settings)
  • when I play music it doesn't go to the speaker, it plays on the phone
  • when i look at the devices available in the "pull up menu" (the one you drag up from the bottom of the screen) I can't see my speaker in my list of sound devices
  • I have the latest iOS (13.4)
  • I reconnected, reconnected , switched on/off plenty of times it doesn't change anything
  • It was working fine on my previous iPhone 7 (apple exchanged it to a new iPhone 7 as the previous one had a defect)


It's like it doesn't recognise the speaker as a sound device

Very annoying, was working fine on old phone, get it replaced by same model new one and now it does't work..


Any help welcomed!


Thanks



iPhone 7

Posted on Sep 18, 2020 7:23 PM

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1 reply

Sep 23, 2020 11:39 AM in response to therealclement09

Hello therealclement09,


It sounds like you're running into an issue with your iPhone not playing audio through your Bluetooth speaker when it is connected.


For help with getting this resolved, we'd recommend taking a look at the steps in this article for help: Set up and listen to Bluetooth devices on iPhone


Additionally, we'd recommend making a backup and updating your iPhone as described in this link: Update your iPhone, iPad, or iPod touch


If that persists, we'd recommend trying connecting to a different Bluetooth device to see if that persists. If you still have that issue, you'll want to reach out to our team here: Get Support


On the other hand, if the issue only happens with a specific Bluetooth speaker, you'll want to contact the manufacturer of the speaker.


Take care!

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Marshall Bluetooth Speaker connected on bluetooth but sound still from iPhone

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