I picked up my new iWatch series 6 gps+cellular from the Apple store today and I cannot get it activated on Verizon! It says the model should be compatible, but we can’t figure out why we can’t add it. Is anyone else having this issue? Both Verizon and Apple are at a loss!
Same thing happened to me. Called Verizon and fortunate enough to talk to someone with information, she immediately knew that the IMEI needs to be added in their system so she put in a ticket for me to have that added and was asked to try again and activate cellular on Tuesday as it takes a couple of days. I just hope the next person follows through and adds my IMEI number.
Same issue here but with 2 Apple Watch SEs which also came out yesterday. Spent two hours last night with Vzw tech support then another hour this morning in person. Latest guidance was to wait a couple days. They never offered to add my IMEIs to their database though.
Had the same problem, spent HOURS on the phone with both Verizon and Apple, even traded the watch out for a new one.
Its's been several days, and it seems like its WORKING! Just on a whim I tried the activation process and it worked!!! Go try now!
So the new watch worked? I’ve been waiting for 5 days. Not working still even though they put in a ticket to fix my IEMI number to their list. What a mess. They don’t have my watch in stock now. So I would have to wait 2 weeks for a new watch just to hope that it will work. Where is Apple during this mess?
Same here (in Arizona.) Tech struggled with it at length and finally told me they were 'having issues' on their end and they would contact me when it was resolved.
Update! I just tried to set up the cellular now and it worked, took less than 24hrs for them to add it!
Same issue here. Spent an hour on the phone with Verizon. They opened a ticket and said it will take 3-5 days to “resolve”. I know Verizon wants to blame Apple for this, but come on. I better not be charged the ten bucks this month. This is ridiculous.
Agreed, I don't really know who is to blame for the issue but it seems it should be worked out between Apple and Verizon instead of pointing fingers at each other and leaving it to customers to exchange watches 2-3 times. I would gladly have saved the money and gone with the GPS only for the ease of use!
Called my daughters and told them to stop, do not got to verizon to get a new watch, they were actually just entering the shopping center when I DID, sad state of affairs, they cannot get a 5g phone to work and the new ios stinks.
Heard the same thing. Been more than 3 days (nit including the weekend) still no solution. Verizon store and Apple store both new of the problem but couldn’t tell me when it would be fixed. Unbelievable!!
I just bought an SE through Verizon and signed up for a new line and can’t get it activated.
so my question is, do I need to go through the pain of calling or are they going to eventually get this glitch fixed on their own?
super annoying that this is happening, and wish they would just recognize the problem and let people know they’re working on it.
Same issue here. It says my device is not compatible. I was not able to add it through my Verizon app either. Really sucks.
Yup pretty much same problem here. Are they actively trying to fix this issue or do we just have to get a new watch? Super bummed
This is super useful. I’ll just hang on to my watch till Apple and Verizon talk. Hopefully someone in the media will report this and expedite the process.
Just worked for me as well.
Working for me now too!!
Apple Watch Series 6 Verizon Connection Issues
