I picked up my new iWatch series 6 gps+cellular from the Apple store today and I cannot get it activated on Verizon! It says the model should be compatible, but we can’t figure out why we can’t add it. Is anyone else having this issue? Both Verizon and Apple are at a loss!
Same thing happened to me. Called Verizon and fortunate enough to talk to someone with information, she immediately knew that the IMEI needs to be added in their system so she put in a ticket for me to have that added and was asked to try again and activate cellular on Tuesday as it takes a couple of days. I just hope the next person follows through and adds my IMEI number.
The same thing happened to me. Got the watch to activate this afternoon and then I got a text from Verizon saying my new plan doesn’t include Apple Music. I called Verizon and the guy couldn’t figure out why that happened so he opened a ticket and said he’ll follow up with me when he hears something. Kinda frustrating.
I have had the same issue, I finally was able to connect my watch through the app last night but still no connection through cellular. Verizon and apple have both started a ticket and told me to wait up to a week for a solution.
I was told they no longer have my watch in stock and it would be weeks to get a new one. That I should just wait. They blamed Verizon. Verizon blamed Apple. Clearly Apple didn’t get the info to Verizon in the watches they sold. Someone should be fired.
When you call Verizon support explain the issue and then ask for “tier 3 advanced technical support.” Unfortunately I had to wait 30 on hold while the first guy to work on it, but the second guy had next to no problem getting me up and running.
My account is a Verizon business Account, and I purchased the Apple Watch from my local Apple store
I have the iWatch series 6 gps+cellular. I am replacing the iWatch series 3 gps+cellular. Having problems with Verizon like everyone else. However I noted the IMEI # is already on my account. It just won't connect when I am away from my cellular phone. I have literally spent over 8 hours trying to resolve. Tech at Verizon told me to unpair my new watch and pair the old one to see if it worked. I did that and the series 3 won't work either. It is a Verizon issue and needs to be resolved. I am going to have Verizon put in a ticket on Monday. Apple was not help either. Very frustrating!
Same issue as well. Verizon’s site is saying the device is not compatible. They may have some outages currently.
Yep. Same issue. I called Verizon and they put in a ticket to get it fixed. They said I should be able to add it in 24-48 hours.
Same thing was on the phone with Apple and Verizon support for 2 hours both of them could not figure it out. Epic fail for a new product for Apple. I was told 48 hours
I would call or chat with Verizon just to make sure they know. They’ll just ask for your IMEI and put in a ticket. I think the more they know the better!
my series 3 did the same thing after updating, dang what a dumb move on my part, will never update until I know they work in the future.
I just activated my watch on Verizon! I chatted yesterday and gave them the IMEI and about 24 hours later I tried again and it worked! Just wanted to let you all know that it’s happening!
Did you give your IMEI to Verizon?
Apple Watch Series 6 Verizon Connection Issues
