Apple Watch Series 6 Verizon Connection Issues

Yep! It’s now working. Thanks to ALL who complained. It worked quickly.

Thanks! Mine worked as well!

Similar issue with Verizon now not know what device it is. Plus adding the Watch somehow changed my phone plan and now I don’t get Apple Music included.

Yay we did it guys! Mine works now too! Thanks everyone for the info

I had the same issue and returned the watch. Major disappointment. If Verizon did something to force us to buy it there, it's a huge negative strike against Verizon IMO.

Totally agree! A big black eye for Apple! Told 48 hours also. Been 72 hours now with no results.

Sorry you had to deal with that. It's 100% ridiculous.

I am also having this type of issue. I have talked to Verizon multiple times and talked to Apple support. It is still not working.

I am having the same issue. I have talked with senior apple advisor. She could not understand why. Asked me to get a case number from Verizon. I am chatting with Verizon support now. I'm not hopeful.

I have the same issue. From some of the responses above it sounds like we have to wait for Verizon to add Series 6 to their system. If that’s true hopefully they will fix the problem soon. That’s just a minor glitch.

Ok it let me go through the process now but told me I have a black s5 stainless steel watch with a white band all wrong info. Says watch is connected but doesn’t work. If I log into Verizon it just says it’s a generic number share device. So I’m a step closer but no love yet. I’ll take any advice thanks

Same here. Verizon gave me the run around and said it was Apple and issues with the IMEI, then proceeded to giving me Apple's number. Called Apple, and the rep 3 way called Verizon, and said it's not our issue. After speaking with Verizon for over 2 hours yesterday, they said it "might" be a rare technical issue. Called Verizon back today, and it's still unresolved. It's frustrating. Either I'm returning the Watch or switching service.

I had the same issue, unable to attach my new Apple Watch Series 6 to my Verizon Wireless

account, but after multiple calls and ~3 hours, I was able to get it resolved

through the skilled work of an Adv. Tech Support Rep at Verizon.

In my case, I was replacing an older Apple Watch 3 which made this a bit more complicated,

but I don't think that was material to the blocking issue.

Key Points:

• The Verizon Mobile App needs to be installed on your iPhone and you need to be able to login to it.
• The Watch App on your iPhone will connect to that app during the activation process and you'll need to provide your Verizon Mobile password. This is the same as the VZW web account and password.
• There was a set of Apple Watches sent to the Apple Stores that did not have the IMEI numbers sent to Verizon. If you have one of those watches, you'll need someone at Verizon to manually add the number into their system.
• If you talk to first level tech support at Verizon, and don't get resolution, ask for advanced tech support.
• Once that issue is resolved, Verizon cannot do the activation for you. You will need to do that on your iPhone using the Watch App, which connects to the Verizon mobile App. They can walk you through that.

My detailed experience:

• I bought the Apple Watch Series 6 (with cellular) Fri., 9/18/20, at the Apple Store in the mall in Escondido, CA.
• I setup it up last night. All went fine except connecting the watch to Verizon.
• Initially I had trouble getting the iPhone Watch app to login to the Verizon Mobile App. There were password issues, etc.
• I called Verizon this morning and had a lengthly call, est. 30-45min, with tech support. They asked for the IMEI number, serial number, etc. but were unable to get it working. He eventually concluded that my watch was not compatible with Verizon.
• In parallel I continue to attempt to connect cellular with the Watch app on the iPhone. By this point it too was saying that the watch was incompatible with Verizon.
• I then contacted Apple Support. The Apple agent collected my info, then reached out to Verizon, then handed me off to a Verizon tech from their Advanced Tech Support team.
• The Verizon tech gathered the info, diagnosed the issues described above and ultimately resolved the issue.
• One complication for me was that I was replacing an older Apple Watch. The workflow ended up creating a new phone line at Verizon for my new watch. He offered to delete one of the two lines, but I decided to keep both since my old watch will be passed on to a family member. There is a $30 one time charge for the activation/upgrade. Calling support from an unrelated phone line was also key to getting it solved.
• Net-net, problem solved, after ~3 hours.

I hope all of you are able to get your connectivity issues resolved too.

My watch was saying to get a cell plan to make a call, I rebooted the watch and the phone and it corrected the problem for the moment, I am hoping apple some how pulls back IOS 14 and watch 7 to fix all the problems, my watch was the best 3 days ago now its junk in my eyes.

I’ve worked with Apple and Verizon the past 2 days. Sounds like its a major backend issue between Apple and the carriers. My Verizon rep says Apple never sent the IMEI numbers to their DMD database, aka the place where it checks for compatibility with their network. Heck when I went to my local Verizon store, they didn’t even know the series 6 was out.

The genius at the Apple store informed me that when series 5 came out, it took 4-5 for activations to start working.

Definitely an annoying issue with a brand new piece of hardware, but hopefully this gives some insight as to what’s going on.

Daniel