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I can't verify my payment information...nor can I edit my current address. It seems to be stuck in a loop. Have I been hacked?

Apple TV keeps asking me to verify my payment information but when I go to do that on my mac, I can't edit my address or delete my payment information to update with another. Nothing seems to be working.

MacBook Pro 13″, macOS 10.13

Posted on Sep 18, 2020 7:32 PM

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Posted on Sep 18, 2020 7:45 PM

What happens when you try? Error message(s)?


Log into your account in the App Store/iTunes and you should be able to change/verify it there. Or you can click the blue Edit payment methods in the article below. When signed in and the page loads, you will be on the credit card page. After updating that, click the Go Back button at the lower left and you will be on the address page. If you have a subscription, you need to add the new card, and then promote it to the primary payment method before you can remove the old card.


Apple ID payment information - change.  

1 reply
Question marked as Best reply

Sep 18, 2020 7:45 PM in response to 2020needshelp

What happens when you try? Error message(s)?


Log into your account in the App Store/iTunes and you should be able to change/verify it there. Or you can click the blue Edit payment methods in the article below. When signed in and the page loads, you will be on the credit card page. After updating that, click the Go Back button at the lower left and you will be on the address page. If you have a subscription, you need to add the new card, and then promote it to the primary payment method before you can remove the old card.


Apple ID payment information - change.  

I can't verify my payment information...nor can I edit my current address. It seems to be stuck in a loop. Have I been hacked?

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