Apple TV freezing after update

Just updated my Apple TV 3rd gen A1469 to 7.6, when I noticed that pausing a YouTube video freezes the UI and makes the Apple TV reboot.

Any Help?

Posted on Sep 18, 2020 9:40 PM

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39 replies

ivors

Level 1

14 points

Dec 29, 2020 9:36 PM in response to ivors

Update: The green pixelation issue is gone now. I checked several videos which had it before. Since it got fixed somehow without an update from Apple, I assume that it was a problem with the encoding of the streamed content from YouTube.

Sep 18, 2020 9:46 PM in response to Kevinlawhornsse

Just updated my Apple TV 3rd gen to 7.6, when I noticed that pausing a YouTube video freezes the UI and makes the Apple TV reboot.

Any Help?

jono73

Level 1

4 points

Sep 19, 2020 7:33 PM in response to Kevinlawhornsse

Happening frequently - menu, YouTube, AppleTV+, Netflix ... all Apps seem to be impacted

jono73

Level 1

4 points

Sep 19, 2020 9:43 PM in response to jono73

factory reset has not resolved the issue

Sep 20, 2020 8:03 AM in response to ivors

How do you downgrade?

Oct 22, 2020 12:27 PM in response to kgo81apple

Thank you for bringing it up with Apple Care.

defduck

Level 1

4 points

Nov 8, 2020 3:47 AM in response to Kevinlawhornsse

Starting last weeks, have this issue too. Apple, fix please.

Tmac-P

Level 1

4 points

Nov 12, 2020 7:57 PM in response to defduck

Quite frustrating. Please fix

Nov 13, 2020 4:25 PM in response to Scifter

ROKU works much better and has more to offer for less price! No comparison!

Nov 22, 2020 3:33 AM in response to ivors

Downgrading something in order to “work” should not be an option!!! Apple should make an update and restore the previous working settings of the device automatically for all its customers.

mrtsrdr

Level 1

4 points

Nov 23, 2020 3:41 AM in response to Kevinlawhornsse

Really apple?

Mapoo

Level 1

15 points

Nov 25, 2020 3:36 PM in response to Andrew Jung1

Yes I had no option to upgrade upon my first use today...

Nov 28, 2020 12:27 PM in response to Andrew Jung1

..I hope that’s the case. Sounds logical to me. We can do nothing more but wait.

Dec 12, 2020 6:10 AM in response to kgo81apple

Any word on the “investigation”? This is getting annoying to say the least.

Dec 15, 2020 8:56 PM in response to Kevinlawhornsse

Just updated with the recent update of apple tv. It fixed the pause issue.!

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Apple TV freezing after update