Apple TV freezing after update
Just updated my Apple TV 3rd gen A1469 to 7.6, when I noticed that pausing a YouTube video freezes the UI and makes the Apple TV reboot.
Any Help?
Did fix the green pixelation issue too?
Question marked as
No, Apple does not and never has monitored these forums. This is a place for fellow users to help each other.
An interim solution has been posted on how to downgrade to a working version of YouTube.
It works. I’ve been downgraded for the past month with no forced upgrades except for the Apple TV+ and in that case I just AirPlay from my iPhone.
Also instructions have been added on how you can report this to Apple via their Feedback page or vis their Feedback app (which is the preferred method as you can track the number of others reporting and its assignment status).
I’ve reported it, the resolution status is “Open” which in developer-speak means that they know about it and will eventually get to it. It does not say “Closed” or “Will not fix”. But there are less than 10 folk that are reporting this issue. So that means that most of these 500 replies have folk that are not reporting. So report it if you haven’t. Submit a good report, a helpful one, not one saying “fix it!” followed by cursing; that will not help. A developer is going to want to see step by step process and situation for being able to see the error. The easier you make it for them to find it the better they will be able to identify the issue and fix it. Especially when it used to work and around when it stopped. (See my aforementioned post as to how this was a fix to Google breaking YouTube on this device.)
Keep in mind that this is a discontinued product, they have just had major releases of iOS, macOS, tvOS and iPadOS and busy fixing bugs revealed in those. Plus the holidays are coming. The chance of a pre-Christmas fix is slim to nil.
Yes, they do know about the issue and I’m sure that they will fix it eventually, but I’m sorry to say that we are near the bottom of the queue! They don’t have developers just sitting around waiting for something like this to happen and fix, nor are they evil and got a maniacal laugh for us suckers that are still using these devices.
Just like you walk into a hospital’s emergency room, they implement a system of triage. First issue in is not the first fixed and, to again reiterate, our devices will have to wait until there is time to attend to our serious, yet not life threatening issue. An Apple TV is not used for any critical, emergency response, or business systems like a Mac computer or iOS device can be, devices that people rely on for their livelihood. It is merely an entertainment device and as such as we all know in these days that ensuring access to entertainment is the least of our priorities right now.
Our devices are on the bottom of the queue and we will just deal with it and nurse it as best as we can until Apple can turn their attention our way. Yes we need to remind them with helpful reports, but yelling and screaming won’t get us any further up the line and in fact might push us further down the pack.
Get a new device, or if you can’t,
report it and Deal With It…
Wait until Apple can get the time.
39 replies
Pardon the typo! Did it fix* the green pixelation issue?
Apple depends on China for 25% of its business let alone manufacturing. So why the F would they bother tp fix a bug that seems to only effect North America!!!!
This is extremely bad on Apple’s part. I eventually resorted to downgrading to the previous version. This was especially troublesome as I no longer have the original remote so the setup was painful and time consuming. However, despite disabling automatic updates, it has somehow updated itself back to the latest buggy 7.6 (8130) version. Prior to this it would periodically prompt us to upgrade and we had to continually select to update later. I couldn’t find anyway to avoid this prompt. I can only guess that as the default option was to update or enable automatic updates that this has been inadvertently selected whilst the tv was on a different hdmi input. So just a warning to anyone that does downgrade, be wary of it updating itself again.
This kind of behaviour and the fact that Apple refuses to acknowledge the bug or provide a fix, really puts me off buying more apple devices, which is a pity as we have many. I think we will use an alternative manufacturer from now.
Apple need to fix this bug! It has been too long already! It gives the (I hope wrong) impression that Apple is doing this to force you to upgrade to a 4th generation Apple TV. I rarely complain about Apple, but this time, its bad!
Sent my Apple 3rd generation, back to CEX and bought a 4th generation and all working no problems now, but it’s still bad what they’ve done. Fix it these machines are a lot of money to just stop functioning properly.
Hi Andrew,
Thanks for the thorough explanation. I've been an Apple fan forever so these kinds of happenings surprise me hugely. I guess what happened here is just an unfortunate coincidence, and as you mentioned, not a priority for Apple. I feel relieved knowing what actually happened. I'll downgrade to 7.5 as many users have. Thanks again for taking the time!
No, it did not fix it. The green pixelation issue remains after the update.
Here is my experience this year:
Version 7.5: no green pixelation issue, but some rare videos instantly reboot the device.
Upgrade to version 7.6: introduced the YouTube crash on pause.
Revert to version 7.5: fixed the YouTube crash, but noticed the green pixelation issue. No more rare videos crashing though.
Second Update to version 7.6: YouTube crash i back and the green pixelation issue is back.
Second revert to version 7.5: YouTube crash is gone, but the green pixelation issue remains.
Final Upgrade to version 7.6.2: YouTube pause crash is fixed, but the pixelation issue remains and some rare videos instantly reboot the device.
So, overall we are not even back to where we were before this whole madness started!
The result of the investigation is that unlike the last time, this time Steve Jobs is dead, so they can't bring him in so he can make them once again the greatest company in the world.
Apple TV freezing after update