WatchOS7 update problems

My series 3 completed an auto update overnight to Watch OS7. Today it has shut itself down at least 3 times, locked itself while on my wrist about 4 times, failed to load complications on multiple faces (weather, activity rings, date etc), disconnected from my phone at least twice. It has also dropped to less than 50% battery in about 8 hours, normally it is still in the 80’s. Is anyone else having these issues? This has been the buggiest upgrade I have seen.


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Apple Watch

Posted on Sep 18, 2020 10:42 PM

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Posted on Oct 5, 2020 7:41 AM

Here's another update to my Series 3 OS7 issues & troubleshooting. I'm having the frequent reset issues like others on here, using an xR and a Series 3 Nike Edition on OS7.


  • Did a phone-free reset (set watch on charger, hold side button until power options appear, hold crown until "factory reset" options appear), and after resetting I set the watch up as new device. It loaded with OS7 and then had to update to 7.0.1 again. After doing this, I was able to go 24 hours+ without the apple logo appearing.
  • Changed the watch face from the default, which for some reason was the last Activity face, the one that's predominantly text-based, to a simpler Numerals face with no additional complications added to it. That has seemingly increased stability as well.


By clearing out anything hung up in the watch (phone-free reset with new device setup) and by removing any additional stressors on the hardware (no complications, simple display) I've increased device stability. The more I play with it and observe responses, I think the Series 3 is running into hardware limitations that Apple doesn't want to disclose/didn't properly account for. I say that based on the following observations:


  • These aren't full-on hard resets. The numeric passcode is never required. It's almost as if the watch is resetting a smaller component and throws the apple logo up while it does it. Maybe it's just clearing the cache repeatedly?
  • My xR is on iOS 14 and—simultaneous to the numerous watchOS7 issues—I noticed my phone was having bluetooth issues. It would show a connection to other devices, but it would not allow any interaction. So, it would show a connection to my earbuds but audio would play through the phone speaker. It showed a connection to my Echo Auto, but audio would come through the phone speaker only and the Echo Auto could not detect the phone. Had to unpair/disconnect everything and reconnect to restore. I wonder if the watch doesn't offload/dump some memory overflow/processing tasks to the phone when busy, and is having difficulty syncing to the phone via bluetooth, and that's causing the apple logos?
  • I have hit the side button several times to find the same group of apps (Messaging, Music, Activity) running in the background, even though I've never activated them. If it's pulling default apps to run in the background, that could be unnecessarily tasking the watch and causing memory issues.


I'm not so sure that what we're experiencing isn't due to syncing issues and/or hardware limitations & memory issues that Apple doesn't want to admit to.

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695 replies

Oct 2, 2020 7:30 AM in response to Tjay64

As I mentioned in my previous post, I've had the rebooting problem since the WatchOS 7 update and it has continued with the 7.0.1 update. When I'm home with stable WiFi, the watch has never rebooted, not once. It happens when I'm out, away from my house. I've tried just about every suggestion in this thread and the problem persists. I communicated with Apple Support and they had me run diagnostics, which they said did not show a problem.


I had no problem with the original OS 7 installation but I do recall updating the watch before updating the iPhone to IOS 14. In the past I've always done the phone first, then the watch. I'm wondering if doing the updates in this order somehow caused a problem. Any thoughts?

Oct 2, 2020 2:01 PM in response to Texans543

Had a call with Apple Support. They couldn't even run their diagnostic tool on the watch because of whatever's happening. They took some logs and screencasts and sent them up to engineering. They told me that this has gotten enough attention that they're prioritizing. Maybe more folks should call so they can pull more logging off our devices and continue to keep their eyes on the issue...?


My main complaint is not being to install any 3rd party apps as part of all of this. It's nuts...

Oct 3, 2020 10:39 AM in response to Tjay64

After reading those reports, I’m glad I stayed on watchOS 6. Series 3 GPS here. If Apple doesn’t fix this, I may upgrade to a Series 6 or SE. I regret getting the series 3 instead of the 5. It seems as the problems stem from newer updates being better optimized for newer Apple Watches than older ones. Dropping support for the series 3 doesn’t seem that much worse than introducing a really buggy update for it. If Apple fixes watchOS 7 soon, I might keep my Series 3 for another year, or I might upgrade anyway since it’s noticeably dated, lacking and slower compared to newer watches

Oct 6, 2020 12:30 PM in response to topher-photo

I am at the exact same point. I have an apt on Saturday to bring it to Best Buy for them to run a diagnostic on the watch which I'm sure will include a reset... for the 10th time. So I'm not even sure I want to waste my time at this point.


I will say, I'm not having any terrible battery issues, it is draining faster than usual, but I charge my watch every night which is why I'm not noticing it as much. Like you said, the biggest issue is the rebooting, and locking on my wrist... I love my watch, and anyone who has one knows that you become pretty dependent on them...at least I did... so not being able to use it to the fullest is an issue.


In the meantime I can only hope and hold out for a new update to fix this thing... or I might just have to treat myself around the Holiday's to an upgrade... the fact that they are still selling the S3 is actually shocking!

Oct 7, 2020 8:26 AM in response to hatugai

Same frustrating problems with me. But I was able to restore Auto Unlock with Apple Watch. It wasn’t working on either of my Macs. I keep getting the message that my computer could not connect to my iPhone. So I reasoned that if I connected my iPhone to my computer with a UBB cable there shouldn’t be any problems connecting. When I checked to see if my computer was recognizing the iPhone I got a strange dialog that said I needed to download something to allow my computer to recognize the iPhone. I clicked to accept the download. Then I followed the procedure to enable Auto Unlock and it worked immediately. I had to follow the same procedure on my PowerBook Pro and all went well.

Oct 7, 2020 9:27 AM in response to John Baughman

I just purchased a 6 and have been complaining about a bug on my watch with wrist detection. Watch keeps locking itself while I'm wearing it. Had a 3 and then a 4 & never had a problem. Even returned the 6 to the Apple Store, received a new one & still have the issue (for what it's worth). Will lock 4 to 5 times, then fine for several hours. Has nothing to do with where it is on my wrist, how snug it is. Think there are bugs across the board but seems worse for the 3's.

Oct 7, 2020 2:53 PM in response to Tjay64

I found a way of getting back to watchOS 6...


  • Let your s3 watch try and update to OS 7 and watch it die
  • send it in to Apple for repair
  • let them tell you it’s a “hardware issue” and suggest a repair fee of £124
  • question them on what he “hardware issue” is
  • go back and forth for a few days
  • finally speak to a senior guy who admits because they haven’t been clear enough and the allotted time for repair has passed, a replacement will be sent out
  • receive said replacement today, pre-installed with OS6 (yay)
  • when asked to turn on auto software updates, press the **** NO* button.


*may have been “no thanks” 😉

Oct 8, 2020 6:33 AM in response to Tjay64

Well, I had the same problem after installing iOs7/ 7.0.1 and spoke with apple support several times. After unpairing the phone, setting as new phone, installing from back up and other recommended fixes nothing happened so, they asked me to send them the watch (series 3) that they will fix it. They received the watch and sent it back to me the next day saying that they couldn't replicate the rebooting issue. People, this doesn't happen all day, it happens through the day. So, I paired the watch to my iPhone SE and thought it may be fine but NO, yesterday it rebooted itself again and this time it took a little longer to reboot than before. I am not sure what is going on with Apple support that just decided to send the watch back without even trying to fix the issue. I purchased the watch about 2 months ago and expected for them to either get the issue resolve or send me a new watch. That was wishful thinking. I am very disappointed with Apple support at this time.

Oct 9, 2020 6:34 AM in response to Tjay64

I'm having some of these issues. Multiple reboots per day. However, it doesn't crash at home, I've only observed crashes while I'm driving, and I've seen it multiple times in the same location, a spot I know has very weak cel service? Perhaps something to do with switching cel towers?

I have a series 3 w/ LTE, but I don't have it configured for an LTE service (I only bought this model to get the extra memory capacity).

Oct 10, 2020 1:36 AM in response to Tjay64

My series 3 has the same problem. Resets from time to time. My iPhone ( SE ) also had some problems with v14 ( screen freezes, wifi problems, apps shuts down on background ). I did not learn from V13 upgrade earlier this year. Apple is not testing this releases enough, more than anything it looks like they are relying on us to do the QA job.

From now on I will stay 1 version behind to be safe.

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