IOS 14 CarPlay Audio Issue (crackling sounds)

Just a reminder - by saying "Apple, sort it out" here you are literally talking into the wind.

No one from Apple Engineering reads these forums, we are just other Apple users here.

You can contact Apple in either of these ways:

• Contact - Official Apple Support
• Feedback - iPhone - Apple

Note also if it's a Pioneer or other third party company issue, Apple isn't going to break iOS to make it compatible with their products.

Hello ashanGTR,

Thank you for using Apple Support Communities!

We understand from your post that after updating your iPhone to iOS 14, you now hear a crackling sounds when using CarPlay. This article has some steps which may help:

If you need help with CarPlay - Apple Support

Best Regards.

ashanGTR,

Backing up your iPhone and reinstalling the software may help. The following article has the steps on how to backup your iPhone: 

How to back up your iPhone, iPad, and iPod touch - Apple Support

By using the steps as listed under the heading "Put your device in recovery mode and set it up again" from the following article you can reinstall the software on your iPhone: 

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Take Care.

You are absolutely correct, Apple Support is not here to read about issues or take action on them.

You can contact Apple Support directly:

Contact - Official Apple Support

Or leave feedback here:

Feedback - iPhone - Apple

We're all just fellow users here.

1. this started for me the day I upgraded to IOS 14.
2. ive updated my car radio already just recently
3. every time iOS updates the static get worse
4. android has no problem on my car

so please tell me it’s my car again when all and every sign points to the phones software.

This actually makes a lot of sense.

Streaming relies upon a constant solid data connection which is the opposite of what a mobile data connection is.

If the next block of data for your song comes in a few milliseconds too late for smooth playback, what is the audio codec supposed to do?

Yet if the playback software buffers too much to avoid this, you’re left waiting for seconds before your song starts playing.

Perhaps their audio player needs to put up a spinning “buffering” cursor like you get on YouTube whenever this occurs.

Apple is not here; these are user to user forums.

To contact Apple you must do so through one of the following methods:

• Contact - Official Apple Support
• Feedback - iPhone - Apple

Exactly the same happened to me. The support article does not help with anything.

With ios13.6 it was perfect.

The bug got introduced in ios 14 and carried on till the GM and then the public release. Definitely needs to be fixed.

It does not matter if I connect my phone on wireless or wired carplay, seems the buffer is too small and the bandwidth of data transfer is limited.

Same problem with my iPhone se2, I’m running the latest iOS version and the crackling sound remains after 5 minutes of music or any other audio, today I restore my iPhone and it didn’t work either, please Apple escalate this issue to include a fix in the next update

Hello,

The same happened to me. I tried everything that came to my mind. Resetting my settings. Deleting my device/car from each other to connect it new.

But these crackling sounds come back every time. So CarPlay is really not usable for me anymore.

I Hope this gets fixed soon, as I am driving everyday.

Even with the lastest update, the crackling sounds after 2-3 minutes is still happening. Shouldn’t Apple give a little more attention to this feature? The error is massive! It’s so annoying. Please fix. (I have an iphone 11 pro and a ford model 2020).

I finally got this resolved at the dealer! Turned out to be a set of bad USB ports on my car. GM even changed out the radio in hopes of fixing it that way. The USB port replacement put an end to the problems for me.

Agreed. Same issue on my iPhone 12 with CarPlay on an Alpine iLX650E. Phone calls are really soft so I’ve got to crank up the volume and then the crackling sound competes with the callers voice. Apple needs to address this.

2019 Chev Cruze, factory radio, same issue since IOS14 and have been waiting for the fix for every update they have made.

Incase Apple asks, yes my cord is apple and yes my radio is updated as i work at a dealership.

Iphone Xr here, but i hear that the New Samsung works perfectly....