Apple Music offline download

My phone got stolen so I did buy another and signed in with the same Apple ID . I tried downloading on Apple Music for offline play but instead got this message . This device is already associated with an Apple ID .You can auto download purchases on this device with just one Apple ID every 90days. You cannot associate this device with a different Apple ID for 46 days

iPhone 11, iOS 13

Posted on Sep 19, 2020 4:44 PM

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5 replies

Sep 20, 2020 5:50 AM in response to Fhamz2

For use in iTunes/Apple Music, that phone is tied to the prior owners ID for the next 46 days. You can contact iTunes Support to see if they can/will remove the restriction so you can use the phone for Apple Music. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

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Apple Music offline download

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