iTunes Match (iCloud Music Library) won’t turn on

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Level 1

9 points

iTunes Match (iCloud Music Library) won’t turn on

I don’t k know what’s going on? I’ve tried everything in the world. My iTunes match not working at all I have five devices. iPhone iPad Apple TV two PCs with iTunes and it still will not sync. In the iOS devices I switch to sync library it switches off.as soon as I click it on

In iTunes after I check use iCloud music library I get genius can’t be updated right now error 11111. I’ve rebooted signed in and signed out deauthorize and even restored an iPad. Nothing is working. It used to work four days ago.

it’s like it doesn’t even want to turn on

I'm at my wits end

Posted on Sep 19, 2020 6:49 PM

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Answer 1

turingtest2

Level 10

273,189 points

Sep 20, 2020 7:11 AM in response to Lundy Love

Sign out of the iTunes Store. Close iTunes. Delete the file iTunes Library Genius.itdb in your iTunes folder. Start iTunes, sign into the iTunes Store, check that your computer is authorised, then try to enable iCloud Music Library once more.

tt2

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Answer 2

turingtest2

Level 10

273,189 points

Sep 20, 2020 7:27 AM in response to Lundy Love

Windows or Mac? On a Mac you would also need to empty the trash to ensure iTunes isn't still connected to the old file.

Try holding down Ctrl+Shift (Windows) or Option+Command (Mac) as you launch iTunes to open it in safe mode. This may fix certain problems in the library, which could potentially help.

tt2

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Answer 3

Lundy Love Author

Level 1

9 points

Sep 20, 2020 7:55 AM in response to turingtest2

Yeah. It’s Windows.

I just tried all the steps plus emptied recycled bin and in safe mode. Clicked iCloud music library

still be genius can’t be updated.

checked preferences and its unchecked

just as an FYI. It won’t turn on in iPhone and iPad either. Or Apple TV. it just turns back off as soon as I click it on

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Answer 4

turingtest2

Level 10

273,189 points

Sep 20, 2020 8:03 AM in response to Lundy Love

I assume you have an active subscription to iTunes Match. I suspect you're going to need to contact iTunes Support to resolve this given the problem exists across multiple devices. Even so I'm not sure why you're having trouble with Genius. Do you have third party anti-virus software? If so try temporarily disabling this. Ideally you would exclude the iTunes folder from real time scanning. You can also try right-clicking your iTunes shortcut and using the Run as Administrator option.

tt2

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