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My apple watch series 5 has suddenly stopped recording both my activity and workouts. When I open my activity app on my watch, a black screen just comes up and won't go away. Also, I am able to start a workout but it won't record anything such as distance walked and average pace during my workout. Anyone have any suggestions on how to fix this as it only just suddenly started yesterday.
Apple Watch Series 5, watchOS 7
Greetings wjf456,
Thank you for using Apple Support Communities. We understand you are having trouble with the Activity app on your Apple Watch. We’re happy to provide some steps that may help.
To start, make sure you’re running the latest software versions on both your Apple Watch and paired iPhone:
Update your iPhone, iPad, or iPod touch
Then, try these steps:
Get the most accurate measurements using your Apple Watch
Should that not resolve your issue, try unpairing your Apple Watch and setting it up again. When you unpair, your watch automatically creates a backup as long as you’re signed into iCloud.
Unpair and erase your Apple Watch
Take care.
Greetings wjf456,
Thank you for using Apple Support Communities. We understand you are having trouble with the Activity app on your Apple Watch. We’re happy to provide some steps that may help.
To start, make sure you’re running the latest software versions on both your Apple Watch and paired iPhone:
Update your iPhone, iPad, or iPod touch
Then, try these steps:
Get the most accurate measurements using your Apple Watch
Should that not resolve your issue, try unpairing your Apple Watch and setting it up again. When you unpair, your watch automatically creates a backup as long as you’re signed into iCloud.
Unpair and erase your Apple Watch
Take care.
Apple Watch Activity not Working
