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Question: Watch app (iOS) crashes on launch

Yesterday my gf boght a S6 to go with her iPhone XR (iOS14). The watch worked properly, got paired with the iPhone and everything went smooth. Today she's unable to launch the Watch app on iOS, it just keeps crashing on launch.


Worst of all, the Watch is not reporting anything from the iPhone anymore: no notifications, no alarms.


We tried to "remove" the app, restart both devices, close the app from multitasking, sort of unpair the Apple Watch (from the Watch itself, as we couldn't open the app on iPhone) but we didn't manage to fix.

Now we can't even pair it anymore with the iPhone.


Any tips except initializing the iPhone too?

Apple Watch

Posted on Sep 20, 2020 1:21 AM

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Answer:

She ended up fixing it with Apple Support on the phone (we were calling to make an appointment):

- Initialized the Watch (from within the Settings on the watch)

- Unpaired the Watch from iPhone's BT settings

- Did a backup, restored the iPhone using that backup

- At this point she was able to delete the app (else it was still paired to the Watch and unable to remove!)

- After that she downloaded the Watch app again, and it started working again!

I am not 100% sure that the backup/restore of the phone is a needed step, but if you don't manage to be able to uninstall the app after unpairing the watch from BT, give it a try.

Posted on Sep 20, 2020 6:12 AM

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Oct 21, 2020 1:45 PM in response to DaRk_ViVi In response to DaRk_ViVi

I am having the exact same problem with my iPhone Xs Max and Watch series 6. Worst thing is that today’s update to iOS 14.1 didn’t fix the problem. The watch app still crashes right after clicking on it. Will have to reset and set up my iPhone from back up. I can’t understand why they didn’t fix it if so many people have the same problem. I have read about this issue in several forums by now.

Oct 21, 2020 1:45 PM

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Sep 20, 2020 6:12 AM in response to DaRk_ViVi In response to DaRk_ViVi

She ended up fixing it with Apple Support on the phone (we were calling to make an appointment):

- Initialized the Watch (from within the Settings on the watch)

- Unpaired the Watch from iPhone's BT settings

- Did a backup, restored the iPhone using that backup

- At this point she was able to delete the app (else it was still paired to the Watch and unable to remove!)

- After that she downloaded the Watch app again, and it started working again!

I am not 100% sure that the backup/restore of the phone is a needed step, but if you don't manage to be able to uninstall the app after unpairing the watch from BT, give it a try.

Sep 20, 2020 6:12 AM

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Oct 21, 2020 1:45 PM in response to DaRk_ViVi In response to DaRk_ViVi

I am having the exact same problem with my iPhone Xs Max and Watch series 6. Worst thing is that today’s update to iOS 14.1 didn’t fix the problem. The watch app still crashes right after clicking on it. Will have to reset and set up my iPhone from back up. I can’t understand why they didn’t fix it if so many people have the same problem. I have read about this issue in several forums by now.

Oct 21, 2020 1:45 PM

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Oct 25, 2020 8:52 PM in response to Khammond93 In response to Khammond93

Tried everything mentioned. Still didn't work. Now had a dud expensive iphone 6 which won't pair or initialize. Didn't expect this from Apple. The 14.1 did not eveb address the problem. There is no way of re installing the watch app

Oct 25, 2020 8:52 PM

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Oct 26, 2020 5:59 AM in response to Tommy_Frankfurt In response to Tommy_Frankfurt

Have the same issue with the Watch app on the iPhone crashing at startup.


Just set up a new Watch6 to add to my Watch4 and after a few hours the watch would not connect to the iPhone. Tried to open the Watch app on the iPhone and it crashes at startup. Cannot delete and reinstall app. App says it must unpair watch before it can be removed. All watches have been unpaired from Bluetooth (but cannot be unpaired using the app since the app does not start.)


I've done a full reset of the iPhone with a restore from backup. Watch app still thinks it is paired and cannot be deleted. I’ve reset all watches and removed them from iCloud and repeated the iPhone reset. No change.

At this point, it seems Apple fixing the Watch app is the only way out. In the meantime, I’ll probably return the Watch6 as it is currently useless.

Oct 26, 2020 5:59 AM

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Oct 26, 2020 10:11 AM in response to DaRk_ViVi In response to DaRk_ViVi

I bought the Watch 6 on the release day. 2 days later this bug occurred with my iPhone XS Max.


I contacted support and they suggested I backup the phone and reinstall it. That wasn’t an option for me because they couldn’t guarantee that the problem would be fixed, and with 2 Apple products it shouldn’t be necessary.


The latest 14.1 update didn’t do anything to fix the problem. I ended up returning the Watch 6 and I don’t think that I will buy it again. This problem has killed all my excitement for the watch. They didn’t prioritize to fix the problem and it has taken a month already.


I buy Apple products and pay premium price and they should work. Maybe next time I will buy Android instead.


I am very unhappy about this. I feel like they don’t care that they sell $1,000 watches that don’t even work. When it’s stuck and you can’t pair it, it doesn’t even show the time.


$1,000 for a watch that doesn’t even show the time!!! IT’S A JOKE! The biggest company in the world and they can’t fix their own product!

Oct 26, 2020 10:11 AM

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Oct 28, 2020 9:09 AM in response to Jo-nathan In response to Jo-nathan

Hi.


I’m also having the same issue with my wife's XR and watch SE.


Could you please tell me what did you mean by ”Initialized the Watch (from within the Settings on the watch)”?


TIA.

Cheers.

Oct 28, 2020 9:09 AM

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Question: Watch app (iOS) crashes on launch