You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

DaRk_ViVi Author

Level 1

33 points

Watch app (iOS) crashes on launch

Yesterday my gf boght a S6 to go with her iPhone XR (iOS14). The watch worked properly, got paired with the iPhone and everything went smooth. Today she's unable to launch the Watch app on iOS, it just keeps crashing on launch.

Worst of all, the Watch is not reporting anything from the iPhone anymore: no notifications, no alarms.

We tried to "remove" the app, restart both devices, close the app from multitasking, sort of unpair the Apple Watch (from the Watch itself, as we couldn't open the app on iPhone) but we didn't manage to fix.

Now we can't even pair it anymore with the iPhone.

Any tips except initializing the iPhone too?

Apple Watch

Posted on Sep 20, 2020 1:21 AM

Top-ranking reply

DaRk_ViVi Author

Level 1

33 points

Posted on Sep 20, 2020 6:12 AM

She ended up fixing it with Apple Support on the phone (we were calling to make an appointment):

- Initialized the Watch (from within the Settings on the watch)

- Unpaired the Watch from iPhone's BT settings

- Did a backup, restored the iPhone using that backup

- At this point she was able to delete the app (else it was still paired to the Watch and unable to remove!)

- After that she downloaded the Watch app again, and it started working again!

I am not 100% sure that the backup/restore of the phone is a needed step, but if you don't manage to be able to uninstall the app after unpairing the watch from BT, give it a try.

View in context

Watch app (iOS) crashes on launch

Similar questions