Watch app (iOS) crashes on launch

Yesterday my gf boght a S6 to go with her iPhone XR (iOS14). The watch worked properly, got paired with the iPhone and everything went smooth. Today she's unable to launch the Watch app on iOS, it just keeps crashing on launch.


Worst of all, the Watch is not reporting anything from the iPhone anymore: no notifications, no alarms.


We tried to "remove" the app, restart both devices, close the app from multitasking, sort of unpair the Apple Watch (from the Watch itself, as we couldn't open the app on iPhone) but we didn't manage to fix.

Now we can't even pair it anymore with the iPhone.


Any tips except initializing the iPhone too?

Apple Watch

Posted on Sep 20, 2020 1:21 AM

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Posted on Sep 20, 2020 6:12 AM

She ended up fixing it with Apple Support on the phone (we were calling to make an appointment):

- Initialized the Watch (from within the Settings on the watch)

- Unpaired the Watch from iPhone's BT settings

- Did a backup, restored the iPhone using that backup

- At this point she was able to delete the app (else it was still paired to the Watch and unable to remove!)

- After that she downloaded the Watch app again, and it started working again!

I am not 100% sure that the backup/restore of the phone is a needed step, but if you don't manage to be able to uninstall the app after unpairing the watch from BT, give it a try.

158 replies

Feb 20, 2021 4:26 AM in response to DaRk_ViVi

Same thing happened with me. I have an iPhone 7 with iOS 14.4, paired with Watch Series 2 for a long time. Yesterday I bought Series 6 and paired with iPhone successfully. Then I used Watch App on iPhone the whole day for faces customisation, apps installation, WatchOS update etc. Today I noted that Messages didn't update on Watch. I found on forums that I should disable/enable Messages sync on Watch App, but faced a crash on Watch App starting.


Restarting an iPhone did help.


iPhone 7 - iOS 14.4, Apple Watch Series 7 - WatchOS 7.3, and old (still paired Apple Watch Series 2 - WatchOS 6.3)

Oct 21, 2020 1:45 PM in response to DaRk_ViVi

I am having the exact same problem with my iPhone Xs Max and Watch series 6. Worst thing is that today’s update to iOS 14.1 didn’t fix the problem. The watch app still crashes right after clicking on it. Will have to reset and set up my iPhone from back up. I can’t understand why they didn’t fix it if so many people have the same problem. I have read about this issue in several forums by now.

Oct 26, 2020 10:11 AM in response to DaRk_ViVi

I bought the Watch 6 on the release day. 2 days later this bug occurred with my iPhone XS Max.


I contacted support and they suggested I backup the phone and reinstall it. That wasn’t an option for me because they couldn’t guarantee that the problem would be fixed, and with 2 Apple products it shouldn’t be necessary.


The latest 14.1 update didn’t do anything to fix the problem. I ended up returning the Watch 6 and I don’t think that I will buy it again. This problem has killed all my excitement for the watch. They didn’t prioritize to fix the problem and it has taken a month already.


I buy Apple products and pay premium price and they should work. Maybe next time I will buy Android instead.


I am very unhappy about this. I feel like they don’t care that they sell $1,000 watches that don’t even work. When it’s stuck and you can’t pair it, it doesn’t even show the time.


$1,000 for a watch that doesn’t even show the time!!! IT’S A JOKE! The biggest company in the world and they can’t fix their own product!

Oct 28, 2020 7:14 PM in response to niklas297

Agree!

It's not just about the money paid, it's about the time spent on this insane issue!

Apple is so shameful that they even can't make a stable product as they claim their eco-system is the best on planet.


I paid Apple because I don't want to waste my time on the troubleshooting, now it seems that there's nothing on earth that I can save my time in troubleshooting.

Nov 6, 2020 1:35 AM in response to KennethObee

2 weeks? I bought my watch September 23 and on September 25 I already reported the problem to Apple. It is 6 weeks already not 2!


14.1 did not fix the problem and now 14.2 does not fix the problem. Even saving animated GIF file does not work hahaha!!


I returned my Watch 6 and got my money back. I am never buying an Apple product again not even headphones.


There is no excuse!! I only buy Android after this. No more Apple!

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Watch app (iOS) crashes on launch

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