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Adding Google Account on iOS 14 Broken

I am attempting to add a Google account (G Suite for work) to my iPhone. After updating to iOS 14, this does not seem to be possible. I go to Settings > Mail or Calendar > Accounts > Add Account, select Google, tap Continue on the confirmation alert, and the first Google login screen appears. However, after I enter my login info, the screen goes gray and hangs. All my apps are up-to-date, as far as I can tell.

iPhone X, iOS 14

Posted on Sep 20, 2020 7:46 AM

Reply
49 replies

Sep 24, 2020 5:27 PM in response to phobetron

Hi phobetron,


We understand that you're currently unable to add a Gmail Suite account to your iPhone, and we want to help out. To get started, can you tell us if this account has been added to the iPhone in the past? If so, let's make sure your iPhone has the most recent iOS version installed, and then attempt to set up the account again.


Update your iPhone, iPad, or iPod touch


Prior to installing the update, make sure you have a recent backup of your iPhone data.


Let us know what you find, and we'll take it from there!


Best regards.

Sep 24, 2020 5:41 PM in response to chuck_3rd

As I said, I’m on iOS 14. Now iOS 14.0.1. I had no problem signing in before iOS 14.


I am unable to sign into any Google account. The screen hangs at the step I have posted.


Google accounts that were already signed in remain signed in. If I sign out of a Google account, I can not sign back in. The screen hangs at the step I have posted.


I have updated everything. I have closed all apps and hard rebooted. The issue persists.

Sep 27, 2020 12:26 PM in response to Lawrence Finch

Mine worked fine until I changed my Google password. No way to reconnect that account since then. My other Google accounts are still working fine. If you’re brave, change an account password and give it a shot. Be prepared to have to access that account with Google mail and lose all those unique contacts from your Apple contact list.


This did not impact MacBook. I was able to log right back in on mine.


seems to be unique to IOS 14. I’m running 14.0.1.


I even tried deleting and adding back the account both automatically and manually.


Still trying to crack it.

Oct 1, 2020 1:04 AM in response to Lawrence Finch

Unfortunately, it didn’t work for me. Been through all of the above with no joy. Turned off every single ‘Experimental feature’, restarted phone a bunch of times & no different.


first noticed this after the upgrade. Mail.app stopped checking GMAIL - giving an error. In the end I removed the account, restarted and re-added it - but obviously here we are.


it authenticates in the GMAIL pop up OK, jumps to the screen where you see ‘Mail, Calendars etc’ but all are greyed out and then it crashes back to the ‘Add Account’ screen.

Adding Google Account on iOS 14 Broken

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