Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to remove an old account from current App Store. Will not allow me to update apps without password.

I had previously logged into the App Store with my mother’s information and now have my own. Unfortunately, I can no longer update apps since my App Store still requires me to somehow log into my mothers account and I no longer have the information. How can I have her account permanently removed from my phone? I don’t think I have anything on my phone that is connected to hers anymore.

Posted on Sep 20, 2020 3:35 PM

Reply
Question marked as Best reply

Posted on Sep 20, 2020 3:55 PM

All the apps that were downloaded when you used her apple ID is connected to her apple ID.


To solve this. you can either reset the phone completely to factory settings.


Or you can delete each app that is affected and reinstall it with your own apple ID.


Good luck!

1 reply

How to remove an old account from current App Store. Will not allow me to update apps without password.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.