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Before updating both devices I had no problem with the syncing off my steps between the Health App & my Apple Watch. Since the update the syncing is out of whack. I've gone through every step mentioned on the internet but nothing seems to fix it; Turning on/off, unpair/pair device again, checking each setting in both the iPhone & Apple watch etc but no luck. Help please!
iPhone SE
Hello lpcarroll,
Thank you for posting in the Apple Support Communities. We understand that you're having issues syncing your steps between your devices. Nice work troubleshooting so far. We'd be happy to investigate this issue further with you.
Can you tell us which version of watchOS is installed on your device? To find it, on your iPhone open the Apple Watch app, then tap My Watch > General > About.
Also, which iOS version is installed on the paired iPhone? Settings > General > About.
iOS 14.0.1, and watchOS 7.0.1 were recently released, so if you haven’t updated to that, let’s do so now.
How to back up your iPhone, iPad, and iPod touch
Update your iPhone, iPad, or iPod touch
Let us know if that helps. We'll be looking forward to your response.
Cheers!
Thanks for your reply. Watch version is OS 7.0.1 & iPhone iOS 14.0.1. The syncing problem started after I did the update.
When I go to the Health app -> Summary -> Steps -> scrolling down to Options -> Data Sources and Access, the apps allowed to read data are the Wellbeing App (from Qantas) & the Data Sources are my Apple Watch, then Health, iPhone, Apple Watch (again). The Apple Watch is at the top so it should read the steps from this source.
When I go to the Health app -> Summary -> Activity -> scrolling down to Options -> Data Sources and Access, the apps allowed to read data are the Wellbeing App (from Qantas) & the Data Sources are Apple Watch on top, then my Apple Watch again, and my Apple Watch again (my Apple Watch is mentioned 3x in the Data Sources, but this might be because I have added data (steps) manually because of the syncing problem).
Funnily enough when I was in touch with Apple Care and they accessed my iPhone remotely, the steps in the Health App all of a sudden moved up to the same amount of steps on my Apple Watch, not having done anything to the device. We thought it just fixed itself miraculously but shortly after, the syncing of the steps was out of whack again.
Thanks
To clarify, the syncing problem started when updating the iPhone from iOS 13 to iOS 14 & updating the Apple watch to OS 7. The syncing problem unfortunately didn't get resolved after the latest update (Watch version is OS 7.0.1 & iPhone iOS 14.0.1)
I have the same problem with Apple Watch 5. In addition since iOS14/wOS7 I have lost sleep data, shortcuts, and had a major battery drain issue. None of that was solved with 14.0.1/7.0.1 (battery drain was resolved with a re-pairing after wOS7)
Interestingly, my Activity App step count matches watch, but the Health App (which sync's with my insurance healthcare app) does NOT match either (its lower)
I could not find a single bug that was improved with the .0.1 updates.
I have the same problem, even worse, 2 days ago I repaired my watch series 5 os 7.0.1 and my iphone xs max ios 14.0.1 and all history activity was gone. And until now all my steps did not sync correctly to my health app. Im so desperate with this unfunctional situation.
I also have the same problem since the update. Followed all of the steps in previous posts and sadly nothing I’m a good 4K out and to top it off I won’t get health care points which means it is going to start costing me money. Apple please get this sorted ASAP
All data on my apps were still there ie. nothing was lost after the factory reset. Just make sure you back up your iPhone before factory reset. After factory reset set up your iPhone again from the latest backup and pair your watch again with your iPhone.
Does the restored data include the data recorded by Apple watch but not synchronized to the iPhone? For example, the environmental volume, such as the resting energy, heart rate and other data lost after the upgrade can be successfully backed up and restored to the phone? I feel that if the phone does not receive the watch data, how does the iPhone back it up?
I am experiencing this problem after having updated to IOS 14.2. No medical, sleep data, or activity data is being transferred to the iPhone. The health app appears broken most of the time and No shows. I can shutdown and reboot the iPhone and then the data will show again, but no new data since the update of IOS. Quite frustrating.
I backed up my iPhone and did a factory reset, same for my apple watch, factory reset. When setting up my iPhone from my back up and paired iPhone and Apple watch again the problem was solved for me.
After you restored the factory Settings, did the data that had not been synchronized still display properly? Or has it been lost forever？
I am having the same issues since the update. I have also done all the suggested troubleshooting without success. Factory reset makes me so nervous!
还原的数据包括Apple watch记录的但没有同步到iPhone的那些数据吗？比如环境音量，比如升级后丢失的那些静息能量、心率等数据也可以成功的备份并被还原到手机上？感觉如果手机没有收到watch的数据的话，iPhone是怎么备份的呢？
I’m also having this issue. My watch say’s usually twice as many steps as the health app. Also if I look at the data from the watch on the health app is half of what it should be.
Still having this issue, have not found a solution. My apple watch isn't fun anymore.
Health App on iPhone is not syncing with Apple Watch 4 since updating to IOS14
