Apple Watch Home App - No response for lights only in watch home app

Question

Apple Watch Home App - No response for lights only in watch home app

Hi,

I have had an odd issue since updating my Series 5 to WatchOS 7 in that my Hue lights have this 'No Response' issue with them. This is restricted only to the watch as the Home App on both my MacBook Pro and my iPhone XR function correctly every time including using Siri.

The issue presents in the following manner:

Ask Siri or manually use watch to turn on a light through the Home App.
Result is Light(s) do not come on, Siri reports the device didn't not respond, Home App shows 'No Response' on the lights
Can be momentarily fixed by restarting the watch but issue will resurface as outlined through above
Oddly the lights will then appear as available in the watch Home App, no 'No Response' message, but the lights still do not work.

I've removed the hub and lights from the home app, and re-added them, checked for available software updates on the Phillips side as well. restarted the watch, phone, router, hubs, Apple TV

Tried toggling the home iCloud button also but I have had no success eliminating this issue.

Feels like a watchOS issue with it working as expected on the iPhone (iOS 14) and MacBook Pro (10.15.6).

Apple TV is TVOS 14 also.

Has anyone experienced any similar issues? Any resolution?

Thanks!

Apple Watch

Posted on Sep 21, 2020 4:49 AM

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Answer 1

Top-ranking reply

alegri

Level 1

4 points

Oct 12, 2020 12:45 PM in response to chadefallstar

Had exactly the same issue on my Apple Watch 4 after updating to OS7. Been through multiple rounds of support from Apple, tried every step mentioned above (resetting bridges, rebooting stuff etc) without much success.

After turning off Apple TV as my home hub, the issue is resolved.

Hopefully Apple will patch this annoying behavior so we get our out-of-home automations back.

On the side, does anyone have a HomePod operating as a hub? Same behavior?

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Answer 2

Oct 14, 2020 11:41 AM in response to alegri

Looks like TVOS 14.0.2 doesn't have any fix included, least on my Apple TV. Updated and turned the home hub back on, issue came back so turned it off again. Maybe there will be an update to coincide with the iOS 14.2 release.

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Answer 3

Sep 27, 2020 2:33 PM in response to chadefallstar

Just to update on this, I was fully able to rectify the issue by turning off the Apple TV acting as a home hub. Consistently able to use the lights from the watch now. Something off with the update to TvOS. Will be reporting this as part of the current open case I have.

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Answer 4

Oct 13, 2020 1:31 AM in response to alegri

Hi, glad you were able to resolve as well but agree it’s not an ideal solution, home hub was one of the reasons I purchased an Apple TV. Unfortunately I’ve no other home hub device to try! Hope they release new updates with fixes soon.

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Answer 5

alegri

Level 1

4 points

Oct 13, 2020 3:17 AM in response to chadefallstar

Yeah, same here. And now with Apple TV app available on my LG TV, I have no reason to keep my Apple TV box...Think I might jump ship and use HomePod instead, but again would love to hear from anyone who has it if it works first.

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