IHeart radio app not working.

Question

Level 1

12 points

IHeart radio app not working.

Has anyone after iOS 14 update, having trouble logging into iHeart radio ( through the App) i can get in buy website, but not the app. I can't find any support phone numbers or a Chat option, only VERY VERY SLOW TO RESPOND EMAIL!! It worked perfect after the update, until i needed to do a factory reset and start fresh. I was having little issues here and there. After reinstalling all my apps i had before, iHeart Radio app is the only one not working. I have a documented chat with Apple support that lasted almost an hr. and finally had to end it because i had things to do. That's unexceptable!!!!

iPhone 11

Posted on Sep 21, 2020 8:55 AM

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Answer 1

Top-ranking reply

ProustGiulio

Level 10

208,584 points

Sep 21, 2020 9:01 AM in response to capntucker

If it happens using that app only, probably that app needs to be updated to run correctly using iOS 14.

See this support article:--> How to contact an app developer - Apple Support

Regards

Giulio

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Answer 2

capntucker Author

Level 1

12 points

Sep 21, 2020 9:53 AM in response to ProustGiulio

There is no update to iHeart and I wouldn't think I'm the only one having this issue since iHeart is extremely popular. That's what's so irritating is this should be an easy fix. Last email to iHeart support was yesterday and still no reply.

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Answer 3

ProustGiulio

Level 10

208,584 points

Sep 21, 2020 10:24 AM in response to capntucker

I understand your frustration, but, as already stated, if it happens only when you use that app, the issue is not related to your iPhone.

Perhaps they'll release an updated version soon.

Regards

Giulio

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Answer 4

capntucker Author

Level 1

12 points

Sep 21, 2020 11:01 AM in response to ProustGiulio

Thanks Giulio, i know its not my phone, but it is because of the update because it worked perfect. There is no LIVE support for iHeart and NO CHAT options, only FAQ page and email. If they won't reply to my emails then there should be something i can do about that. This is asinine!! A super popular app with basically NO SUPPORT. You don't fix problems by email anyhow! Thats just ignorant. At least a chat option if no phone number. I wish i knew someone else that has iOS 14 and they delete the app and then reinstall and see if it happens to them. No one wouldn't do it because of what happened to me. Oh well, thanks again for replying. Your much better than iHeart support email.

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Answer 5

capntucker Author

Level 1

12 points

Sep 21, 2020 11:13 AM in response to ProustGiulio

Ok FINALLY!!!!! I talked to tech support! The reason I couldn't find it was they don't list it on the weekends because they are 9 to 5 five days a week. So the problem is wide spread to ONLY iOS 14!!! They are working on an update to fix. So until then i guess I'll listen on their website.

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Answer 6

Sky9199

Level 1

4 points

Oct 4, 2020 6:40 AM in response to capntucker

I am having the exact same issues as well

I thought it would be resolved as I was getting a new upgraded iPhone 11 Pro and was switching to a new carrier

I thought there was something with my phone that was prohibiting I heart working after I upgraded the iOS

however after having received a new phone I am having the same issues

I also contacted iHeartRadio several days ago and They were unable to solve the problem and said that their senior level technical support will get back to me that was about five days ago and I haven’t heard a thing

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Answer 7

capntucker Author

Level 1

12 points

Oct 4, 2020 7:55 AM in response to Sky9199

Well I talked to iHeart 2 weeks ago and they said they're aware of the problem and are working on a fix. I think it's a shame as popular of an app iHeart is that someone in their development could have quickly fixed this. Apple though is a finicky iOS!!! When this phone is paid off I'm trading it in for an Android, probably a Samsung. I've not ever had issues with Android.

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