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It says I need a payment option to create my child's account, and then doesn't allow me to add one.

This is ridiculous, how am I supposed to setup my child's phone if I can't setup their account???

iPhone 7, iOS 13

Posted on Sep 21, 2020 9:01 AM

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Question marked as Top-ranking reply

Posted on Sep 21, 2020 11:00 AM

Again, its none. But, I just got off the phone with support. They couldn't figure out what the real cause was either, but they came up with a work around to get past it.

Here is what you need to do to fix this...

  1. Open Wallet on a device and add a card, it doesn't matter if you verify it or not.
  2. Wait minute or so, then return to your Apple ID
  3. Open Payment Methods <-- for me this took a very long time to update, and it seemed like it was going to fail again, but eventually it did return the new card, and allowed me to update the settings.
  4. With the payment process in place, it now allowed me to create the login for my child... using that card as the validation to create the account.
6 replies
Question marked as Top-ranking reply

Sep 21, 2020 11:00 AM in response to askbarnabas

Again, its none. But, I just got off the phone with support. They couldn't figure out what the real cause was either, but they came up with a work around to get past it.

Here is what you need to do to fix this...

  1. Open Wallet on a device and add a card, it doesn't matter if you verify it or not.
  2. Wait minute or so, then return to your Apple ID
  3. Open Payment Methods <-- for me this took a very long time to update, and it seemed like it was going to fail again, but eventually it did return the new card, and allowed me to update the settings.
  4. With the payment process in place, it now allowed me to create the login for my child... using that card as the validation to create the account.

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