The check mark is found in my wifi at the setting page but when I go back to my home page there is no icon that shows i am connected. It only shows that i am connected to my data plan indicated by ‘LTE’ sign. Im afraid this will cost me money.

No wifi icon on my home page despite what the setting indicates that im connected.

Posted on Sep 21, 2020 7:30 PM

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Question marked as Top-ranking reply

Posted on Sep 28, 2020 5:41 AM

Hello Reconcad,


It looks like you're having some issues with the Wi-Fi icon on your device, even after you check in Settings > Wi-Fi and show the checkmark indicating it's connected. We know how important it is to be sure you're on the proper connection so you are not receiving an unnecessary charge on your cellular bill. You've come to the right place for help.


Let's start with making sure that your device is up to date, first making a backup of your device.


How to back up your iPhone, iPad, and iPod touch


Update your iPhone, iPad, or iPod touch


Do you currently have a VPN, security software, or private browsing/optimization app installed on your iPhone? If so, let's disable or remove the software and see if the icon appears again.


We hope this helps. Take care!

2 replies
Question marked as Top-ranking reply

Sep 28, 2020 5:41 AM in response to Reconcad

Hello Reconcad,


It looks like you're having some issues with the Wi-Fi icon on your device, even after you check in Settings > Wi-Fi and show the checkmark indicating it's connected. We know how important it is to be sure you're on the proper connection so you are not receiving an unnecessary charge on your cellular bill. You've come to the right place for help.


Let's start with making sure that your device is up to date, first making a backup of your device.


How to back up your iPhone, iPad, and iPod touch


Update your iPhone, iPad, or iPod touch


Do you currently have a VPN, security software, or private browsing/optimization app installed on your iPhone? If so, let's disable or remove the software and see if the icon appears again.


We hope this helps. Take care!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

The check mark is found in my wifi at the setting page but when I go back to my home page there is no icon that shows i am connected. It only shows that i am connected to my data plan indicated by ‘LTE’ sign. Im afraid this will cost me money.

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