I’m sure that my Pay has been overcharged by TfL and I assume that that’s because it detected incomplete journeys even though I tapped in and out with my iPhone. I am not able to contest TfL about it because I don’t have access to my device account number (DAN). Has anyone had similar problem? Is there a way for me to get a refund?
iPhone SE, iOS 14
go here - Apple Pay Customers
If you see a transaction you do not recognize or have an issue with a transaction open Wallet>tap on the card used>tap on the transaction (photo 1)>tap on the amount (photo 2)>look for a report an issue link. (photo 3)
photo 1 - select the transaction
photo 2 - click the amount
photo 3 - click the link
Thank you for replying. The problem is it’s not on the list of latest transactions and I’m being redirected to the card company linked to my pay. What happens is that TfL updates the transaction almost a week after and then it’s too late for me to flag it as an issue.
Thanks!
TfL overcharge
