Logitech combo touch keyboard case with trackpad for iPad 8 gen trackpad not working

My apologies, I misunderstood the engineers. You actually have to do it ON-SCREEN

Just in case it was missed, it should be done on the picture of the keyboard on the screen. Then you will see the text below the Logi logo change to "UNLOCKING FIRMWARE UPDATE (TRACKPAD)" at which point you should then be able to press the grayed out button that says "Your keyboard is up to date!" and it will allow you to start the install again.

The on screen keyboard won’t show on the app so I can’t press Q+W+E while holding down alt.

Yes, I was able to figure it out myself. I had to take the iPad out of the case and put it back in. I then pulled up the Logitech app. From there, I simultaneously held down the QRE keys along with the Alt/Option key on the screen - not the keyboard. The next part isn't obvious. The long, gray rectangular button to the left of the keyboard has a message that reads, "Your keyboard is up to date!" Click on that button and it will begin to update the firmware. That was the part I was missing. It wasn't intuitive (for me, at least) that I needed to click on that to restart the update and the Logitech rep I spoke with didn't know that either. I figured it out by accident.

Same issue. My firmware update did not complete and failed, yet the Logitech app shows a new firmware number. I compared it to my other iPad using the same type of case/keyboard. I will delete the app from my other iPad for now, but this one’s trackpad is useless.

I bought a 10 .2 point to iPad seventh generation which is working great put my issue is I bought the logitech combo keyboard with trackpad for the update it was working fine after the new update the trackpad no longer works everything else works what the track pad when I search the Internet winter logitech‘s website they don’t have a solution to this problem.

Hey everyone! This can happen when the firmware update was interrupted (exited the app, used the keyboard or touchpad while running, keyboard disconnected, etc). Problem being the Logitech Control App sees the firmware update as completed.

In order to re-trigger the firmware update, open up Logitech Control, hold down Q+W+E on the keyboard. While holding down those keys, press the Option/Alt key on the keyboard. This will trigger Logitech Control App to re-enable the Update Firmware button and you will be able to process the firmware in its entirety.

Super important that you do not interrupt the process - don't use the keyboard or touchpad, make sure it is in a position where the keyboard can't get disconnected (best position is in typing mode on a table), and don't exit the app. Once it has finished, everything should start working for you again!

If for whatever reason it does not, please reach out to Logitech Support for next steps (http://support.logi.com).

-Logi_Richard

It does work

1, use the iPad screen not the keyboard to press the required buttons.

2, you will get a msg on the bottom left of your screen saying unlocking ‘firmware updates ’

1. click on the the grey rectangular box and the update will start! This should only take five mins and don’t press any buttons in the keyboard.

OKAY GUYS I’m going to make this super simple and clear.

1. have your keyboard connected to the iPad.
2. LITERALLY use your fingers to tap on the IMAGE OF THE KEYBOARD IN THE APP. Tap on Q+W+E + option OR TRY Q+W+E + GLOBE.
3. try about 20 seconds on both.
4. THEN you will notice that the gray box which used to say “firmware is updated” will actually change to “update available” or something
5. Tap on the gray box when it says “update available” or something
6. done !

thanks it worked

still have to test the trackpad but when you open the logi appclick Q+W+E and then option/alt it will unlock firmaware update (trackpad)

if doesn’t work try closing and reopening the app

No because I bought it off eBay brand new through Best Buy everything was working before the update after the update unfortunately the trackpad stopped working everything else works fine exceptThe trackpad.

It’s a shame because it’s really good in my opinion the product is it good product hopefully logitech can update the firmware so they can fix the issue or Apple can step in but that I seriously doubt.

I already had my keyboard replaced by Apple before knowing there was a solution! Good to know anyway cause the problem could happen with the new keyboard I will be receiving. Thanks for the support. Had I been more patient!

Once you do the QWE+Option sequence and see that "Unlocking Firmware Update (Trackpad)" grey text at the bottom left - hit the "Your keyboard is up to date!" button and it'll allow you to reinstall the update.

Hello, thank you for taking the time, however it does not work. There is nothing we can press to initiate anything. The Logitech says the keyboard is up to date, but no pointer/trackpad and no possibility to switch to french. After numerous e-mail with Logitech no progress has been made. Very sorry i did not go for the Apple magic keyboard.