Logitech combo touch keyboard case with trackpad for iPad 8 gen trackpad not working

Yes, I was able to figure it out myself. I had to take the iPad out of the case and put it back in. I then pulled up the Logitech app. From there, I simultaneously held down the QRE keys along with the Alt/Option key on the screen - not the keyboard. The next part isn't obvious. The long, gray rectangular button to the left of the keyboard has a message that reads, "Your keyboard is up to date!" Click on that button and it will begin to update the firmware. That was the part I was missing. It wasn't intuitive (for me, at least) that I needed to click on that to restart the update and the Logitech rep I spoke with didn't know that either. I figured it out by accident.

Just spoken with the logitech support and i got the solution:

Hold QWE + 🌐 on SCREEN keyboards (on the app)

Do not touch the keyboard or the ipad (I was told it could cause hardware/software issues due to the sensitivity of the process.

Since logitech isnt native but has security encoded from Apple, the process is very sensitive.

Please try this hope it works for you as well!@

Hello, what worked for me was touching Q W E simultaneously and then tap the globe (all on the screen not the keyboard) after that follow the instructions , don’t exit the app and don’t touch any keys of the keyboard until the update is done. Now the trackpad works fine. Latest IPadOS brings some issues with the trackpad, both with logitech and apple magic keyboard, what fixed this for me was disabling assistive touch and it’s now ok. Hopefully apple will have a fix for this soon. Anyway i hope this helps!🤞🏻

Stay well!

ps: If you still have issues afterward you might want to reach out to logitec tech support

OKAY GUYS I’m going to make this super simple and clear.

1. have your keyboard connected to the iPad.
2. LITERALLY use your fingers to tap on the IMAGE OF THE KEYBOARD IN THE APP. Tap on Q+W+E + option OR TRY Q+W+E + GLOBE.
3. try about 20 seconds on both.
4. THEN you will notice that the gray box which used to say “firmware is updated” will actually change to “update available” or something
5. Tap on the gray box when it says “update available” or something
6. done !

Once you do the QWE+Option sequence and see that "Unlocking Firmware Update (Trackpad)" grey text at the bottom left - hit the "Your keyboard is up to date!" button and it'll allow you to reinstall the update.

thanks it worked

still have to test the trackpad but when you open the logi appclick Q+W+E and then option/alt it will unlock firmaware update (trackpad)

if doesn’t work try closing and reopening the app

I had the same problem. Tried restarting the device but didn’t help, however I found a way to fix the problem. I have simply reinstalled the Logitech app and then the update firmware appeared and clicked update. Now everything is working fine.

Further information:

By pressing the pictured letters,

Update Keyboard: QWE+Globe

Update Keyboard and Trackpad: QWE+CTRL

Update Trackpad: QWE+ALT

Debug Notifications: QWE+CMD

The grey button should become cyan; click it to begin the update you need. DO NOT type or use the trackpad during the update :)

I have a 12.9” 2021 iPad Pro and after using the update I needed, I had to power down my iPad and turn it back on for the update to be effective. The update did not work until then.

It does work

1, use the iPad screen not the keyboard to press the required buttons.

2, you will get a msg on the bottom left of your screen saying unlocking ‘firmware updates ’

1. click on the the grey rectangular box and the update will start! This should only take five mins and don’t press any buttons in the keyboard.

hi, you can retrigger the upadate.

you need to go on the logitech app and press the Q+W+E and the alt/option key at the same time. Do not press those keys on the keyboard, press it on the screen. the your keyboard is up to date button will turn green, then just press that and the update will restart.

After pressing QWE and Option/alt keys or Globe key, you will need to press the main green bar to restart firmware update. The update will not automatically start

Hello, i’m not sure i fully understand, did the trackpad stopped working after initiating the Logitech update? Was it working before? Do you see the pointer now and is it a lot bigger even at the smallest settings? In my case when it did stop working after we initiated the update with the logitech app what corrected the situation was pressing simultaneously Q W E and then tapping the globe (on the screen not the keyboard) in the Logitech app, then let the app open and let it complete it’s update. After that if you still have issues you might want to disable assistive touch. On my ipad it fixed the problem except i no longer have the ‘’virtual’’ button on the screen. Hopefully Apple will address this in a future update (hopefully soon). If all this fail, you might want to reach to Logitech tech support. I hope this helps.

Stay well!

I read this whole feed and couldn't get the firmware to update til I read this. The trick was I had to take my ipad out of the logi case. Then, just to be safe I closed all my programs and rebooted. Then, after reboot, I put the ipad back in the case, reconnected the keyboard, and went to the logitech control app. I HAD TO REMOVE IT FROM THE CASE FIRST. Then, QWE Alt/option. Then, the update button turned blue, allowed me to click it and update. Fixed!

That's what did it for me.

Hi, On mine it took about 5 minutes, the logitech app will let yo know when it’s done, by the way you have to this on the screen of the ipad in the Logitech app. Q W E held simultaneously ,then tap the globe.

Good luck 🤞🏻!