Logitech combo touch keyboard case with trackpad for iPad 8 gen trackpad not working

Hello, thank you for taking the time, however it does not work. There is nothing we can press to initiate anything. The Logitech says the keyboard is up to date, but no pointer/trackpad and no possibility to switch to french. After numerous e-mail with Logitech no progress has been made. Very sorry i did not go for the Apple magic keyboard.

then how to restore earlier data later? I'm sorry if I'm asking a stupid question, but I'm a fairly new user and need step-by-step instructions on how to make it work but not lose all settings and apps on my iPad.

Hello, what worked for me was touching Q W E simultaneously and then tap the globe (all on the screen not the keyboard) after that follow the instructions , don’t exit the app and don’t touch any keys of the keyboard until the update is done. Now the trackpad works fine. Latest IPadOS brings some issues with the trackpad, both with logitech and apple magic keyboard, what fixed this for me was disabling assistive touch and it’s now ok. Hopefully apple will have a fix for this soon. Anyway i hope this helps!🤞🏻

Stay well!

ps: If you still have issues afterward you might want to reach out to logitec tech support

Hello, i’m not sure i fully understand, did the trackpad stopped working after initiating the Logitech update? Was it working before? Do you see the pointer now and is it a lot bigger even at the smallest settings? In my case when it did stop working after we initiated the update with the logitech app what corrected the situation was pressing simultaneously Q W E and then tapping the globe (on the screen not the keyboard) in the Logitech app, then let the app open and let it complete it’s update. After that if you still have issues you might want to disable assistive touch. On my ipad it fixed the problem except i no longer have the ‘’virtual’’ button on the screen. Hopefully Apple will address this in a future update (hopefully soon). If all this fail, you might want to reach to Logitech tech support. I hope this helps.

Stay well!

Hello,

I followed the instructions by holding “Q-W-E” then pressing ALT/OPTION. I can see on the Logitech screen now “UNLOCKING FIRMWARE (TRACKPAD)”, but there is no status bar or anything to indicate progress. How long does this firmware update usually take?

Thanks!

Hi, On mine it took about 5 minutes, the logitech app will let yo know when it’s done, by the way you have to this on the screen of the ipad in the Logitech app. Q W E held simultaneously ,then tap the globe.

Good luck 🤞🏻!

Hello everybody, I got my combo touch with trackpad for ipad 10.2, trackpad works fine, yet some keys do not type, just move cursor on screen... Keys are (7, 8, 9, u, i, o, j, k, l, m, and enter button)

I tried all steps mentioned in earlier replies above, but in vain.

Please help me

Good morning, the logitech works fine unless i turn on assistive touch but i’m learning to live without it, the dedicated keys are helping a lot plus i really like the feel of the keys. I did not buy it from apple but through logitech and they sent a replacement plus gave me a full refund with their apologies! So i have a free keyboard case, so all and all it’s not too bad and it is my understanding that the apple magic keyboard is also affected.

Stay well!

Hi, i needed a couple attempt myself also and i had to go go through a couple of logitech tech persons before getting one that was able and willing to help. Out of curiosity do you use assistive touch and if so does it affect the behaviour of the trackpad? Glad it now works!

Stay well!

I’m sorry to hear that, did you reach out to Logitech? All their agents are not equal in technical expertise, the name of the gentleman that helped us at Logitech is : Shrivatsa Aithal .

Hope this helps!

ok, it all works for me but I was under the impression that when I go to the Logitech app, I should be able to change some settings such as the length of time for the backlight. All I get is a screen that says my keyboard is up to date???

I got the same issue. The keyboard and trackpad work ok, but the Logitech Control app is locked on the “Firmware up to date” message. I thought I supposed to have access to extra backlight controls but so far nothing. I did tri QWE+World, QWE+Alt/Option, and QWE + cmd. They all unlocked the ability to run updates, and so I did, making sure I didn’t touch the keyboard at all. I guess I can’t complain like the other users as my keyboard and trackpad are working as intended. Let me know if you found a way to fix the app.

How do I know when the update is finished? It says ”Unlocking formware update (trackpad)” on the bottom left and the update-button turns green like it’s updated. And then nothing happens...? How do I know the update is finished?

Just spoken with the logitech support and i got the solution:

Hold QWE + 🌐 on SCREEN keyboards (on the app)

Do not touch the keyboard or the ipad (I was told it could cause hardware/software issues due to the sensitivity of the process.

Since logitech isnt native but has security encoded from Apple, the process is very sensitive.

Please try this hope it works for you as well!@