Logitech combo touch keyboard case with trackpad for iPad 8 gen trackpad not working

My apologies, I misunderstood the engineers. You actually have to do it ON-SCREEN

It will completely reset the device.

Same issue. My firmware update did not complete and failed, yet the Logitech app shows a new firmware number. I compared it to my other iPad using the same type of case/keyboard. I will delete the app from my other iPad for now, but this one’s trackpad is useless.

No because I bought it off eBay brand new through Best Buy everything was working before the update after the update unfortunately the trackpad stopped working everything else works fine exceptThe trackpad.

Hey everyone! This can happen when the firmware update was interrupted (exited the app, used the keyboard or touchpad while running, keyboard disconnected, etc). Problem being the Logitech Control App sees the firmware update as completed.

In order to re-trigger the firmware update, open up Logitech Control, hold down Q+W+E on the keyboard. While holding down those keys, press the Option/Alt key on the keyboard. This will trigger Logitech Control App to re-enable the Update Firmware button and you will be able to process the firmware in its entirety.

Super important that you do not interrupt the process - don't use the keyboard or touchpad, make sure it is in a position where the keyboard can't get disconnected (best position is in typing mode on a table), and don't exit the app. Once it has finished, everything should start working for you again!

If for whatever reason it does not, please reach out to Logitech Support for next steps (http://support.logi.com).

-Logi_Richard

Just in case it was missed, it should be done on the picture of the keyboard on the screen. Then you will see the text below the Logi logo change to "UNLOCKING FIRMWARE UPDATE (TRACKPAD)" at which point you should then be able to press the grayed out button that says "Your keyboard is up to date!" and it will allow you to start the install again.

Hello, thank you for taking the time, however it does not work. There is nothing we can press to initiate anything. The Logitech says the keyboard is up to date, but no pointer/trackpad and no possibility to switch to french. After numerous e-mail with Logitech no progress has been made. Very sorry i did not go for the Apple magic keyboard.

then how to restore earlier data later? I'm sorry if I'm asking a stupid question, but I'm a fairly new user and need step-by-step instructions on how to make it work but not lose all settings and apps on my iPad.

Hello,

I followed the instructions by holding “Q-W-E” then pressing ALT/OPTION. I can see on the Logitech screen now “UNLOCKING FIRMWARE (TRACKPAD)”, but there is no status bar or anything to indicate progress. How long does this firmware update usually take?

Thanks!

Hello everybody, I got my combo touch with trackpad for ipad 10.2, trackpad works fine, yet some keys do not type, just move cursor on screen... Keys are (7, 8, 9, u, i, o, j, k, l, m, and enter button)

I tried all steps mentioned in earlier replies above, but in vain.

Please help me

Hi, i needed a couple attempt myself also and i had to go go through a couple of logitech tech persons before getting one that was able and willing to help. Out of curiosity do you use assistive touch and if so does it affect the behaviour of the trackpad? Glad it now works!

Stay well!

ok, it all works for me but I was under the impression that when I go to the Logitech app, I should be able to change some settings such as the length of time for the backlight. All I get is a screen that says my keyboard is up to date???

I got the same issue. The keyboard and trackpad work ok, but the Logitech Control app is locked on the “Firmware up to date” message. I thought I supposed to have access to extra backlight controls but so far nothing. I did tri QWE+World, QWE+Alt/Option, and QWE + cmd. They all unlocked the ability to run updates, and so I did, making sure I didn’t touch the keyboard at all. I guess I can’t complain like the other users as my keyboard and trackpad are working as intended. Let me know if you found a way to fix the app.

How do I know when the update is finished? It says ”Unlocking formware update (trackpad)” on the bottom left and the update-button turns green like it’s updated. And then nothing happens...? How do I know the update is finished?

My newly bought logitech combo touch few days ago have problems with the spacebar, capslock, tab,shift buttons. Tried to reinstall the logi firmware still not working. The trackpad works fine.

need help ,....anyone.?