Logitech combo touch keyboard case with trackpad for iPad 8 gen trackpad not working

hi, you can retrigger the upadate.

you need to go on the logitech app and press the Q+W+E and the alt/option key at the same time. Do not press those keys on the keyboard, press it on the screen. the your keyboard is up to date button will turn green, then just press that and the update will restart.

I had the same problem. Tried restarting the device but didn’t help, however I found a way to fix the problem. I have simply reinstalled the Logitech app and then the update firmware appeared and clicked update. Now everything is working fine.

I've tryed it all. I ended up contacting logi tech support which I must say is the absolute worst I've ever dealt with and they are supposed to be sending a replacement but over 2 weeks late and nothing. I can't even get in touch with anyone either

i find out for me, that i had to type on the i pad screen the q w e cntrl buttons, my wrong wasd that i wrote them on the. Keyboard, but u have to do. it on the. screen and then is in the bottom left the update there then you have to Click on the alt/option Button and on the middle of the left side is the ,, there is a update ´´ button ´ and u have to click to it, but its difficult to see and then is the update loading and at the least of the loading , the update is there and the touchpad is also working

Further information:

By pressing the pictured letters,

Update Keyboard: QWE+Globe

Update Keyboard and Trackpad: QWE+CTRL

Update Trackpad: QWE+ALT

Debug Notifications: QWE+CMD

The grey button should become cyan; click it to begin the update you need. DO NOT type or use the trackpad during the update :)

I have a 12.9” 2021 iPad Pro and after using the update I needed, I had to power down my iPad and turn it back on for the update to be effective. The update did not work until then.

My newly bought logitech combo touch few days ago have problems with the spacebar, capslock, tab,shift buttons. Tried to reinstall the logi firmware still not working. The trackpad works fine.

need help ,....anyone.?

My issue with the Combo Touch was that the keyboard backlighting would stop working and it would not respond to the brightness buttons along the top row. Followed the last several posts, updated the keyboard firmware and now it SEEMS to be working just fine…..

iPad Pro 12.9 3rd gen.

Sorry to say, and I DO otherwise love this keyboard, but another reason to stick with genuine Apple accessories…..

I read this whole feed and couldn't get the firmware to update til I read this. The trick was I had to take my ipad out of the logi case. Then, just to be safe I closed all my programs and rebooted. Then, after reboot, I put the ipad back in the case, reconnected the keyboard, and went to the logitech control app. I HAD TO REMOVE IT FROM THE CASE FIRST. Then, QWE Alt/option. Then, the update button turned blue, allowed me to click it and update. Fixed!

That's what did it for me.

Is anyone having trouble with secondary clicking on the trackpad? It only works when I have Tap to Click enabled. If I actually press down, the secondary click doesn’t work and it only registers as a single click. I’ve tried reinstalling the firmware 3 times and still nothing.

Had the same issue as yours, have to return my item cause I thought it’s a defective item. Got new one and the same keys are not working. Luckily I stumbled on your post before I could initiate another return. Was really helpful. Thanks!!!

This did not work on my combo touch. Q+W+E and the ALT key did not trigger the app to do anything.

On the image of the keyboard in the Logitech Control App, yes.

My apologies everyone, I misunderstood the engineers. You actually have to do it ON-SCREEN