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If I do "Import Sketch" from my iPhone, I am receiving the following error message:
The image type is not supported on this device.
I'm seeing this new error in Pages and Keynote, specifically; otherwise, the sketches do come in but always give this error message.
Thanks.
John
MacBook Pro 15″, macOS 10.15
I am calling out that unsupported image type dialog as a bug, as a proper PNG of the sketch is inserted into Keynote v10.2 from my iPhone 6s+ running iOS 14.
Send BUG feedback to the Keynote Product team this morning.
I am calling out that unsupported image type dialog as a bug, as a proper PNG of the sketch is inserted into Keynote v10.2 from my iPhone 6s+ running iOS 14.
Send BUG feedback to the Keynote Product team this morning.
VikingOSX wrote:
There were new updates for Pages, Numbers, and Keynote to v10.2 on macOS Catalina. These versions (10.2) are now also available for iOS/iPadOS 14. If you can update to the new versions, does the error message you mention continue to occur?
Thank you. Yes, I have 10.2 on both the iPhone and Mac yet the issue remains.
Here's a twist... The error only spawns in iWork.
Using "Insert Sketch from iPhone" in Finder spawns a .PNG file without an error.
There were new updates for Pages, Numbers, and Keynote to v10.2 on macOS Catalina. These versions (10.2) are now also available for iOS/iPadOS 14. If you can update to the new versions, does the error message you mention continue to occur?
I can duplicate your dialog in Keynote v10.2 on Catalina 10.15.6 (19G2021) by dragging and dropping a .svg file onto it. This is a file format that I would expect a "Sketch" oriented application to generate, and is a format that Apple currently only supports in Safari, and via Quick Look.
Thank you. The method I've been using is simply going to the Media button, then clicking Add Sketch [from iPhone].
Would you say this is a bug or something else?
Very well, thank you for checking. I did send a feedback regarding the issue for Pages but will send one for Keynote as well.
Well, that Send in my previous message should have read Sent, but the Firefox Grammarly plug-in does not work in the support communities.
Error "The image type is not supported on this device."
