If I do "Import Sketch" from my iPhone, I am receiving the following error message:
The image type is not supported on this device.
I'm seeing this new error in Pages and Keynote, specifically; otherwise, the sketches do come in but always give this error message.
Thanks.
John
MacBook Pro 15″, macOS 10.15
I can duplicate your dialog in Keynote v10.2 on Catalina 10.15.6 (19G2021) by dragging and dropping a .svg file onto it. This is a file format that I would expect a "Sketch" oriented application to generate, and is a format that Apple currently only supports in Safari, and via Quick Look.
VikingOSX wrote:
There were new updates for Pages, Numbers, and Keynote to v10.2 on macOS Catalina. These versions (10.2) are now also available for iOS/iPadOS 14. If you can update to the new versions, does the error message you mention continue to occur?
Thank you. Yes, I have 10.2 on both the iPhone and Mac yet the issue remains.
Here's a twist... The error only spawns in iWork.
Using "Insert Sketch from iPhone" in Finder spawns a .PNG file without an error.
I am calling out that unsupported image type dialog as a bug, as a proper PNG of the sketch is inserted into Keynote v10.2 from my iPhone 6s+ running iOS 14.
Send BUG feedback to the Keynote Product team this morning.
Thank you. The method I've been using is simply going to the Media button, then clicking Add Sketch [from iPhone].
Would you say this is a bug or something else?
Well, that Send in my previous message should have read Sent, but the Firefox Grammarly plug-in does not work in the support communities.
There were new updates for Pages, Numbers, and Keynote to v10.2 on macOS Catalina. These versions (10.2) are now also available for iOS/iPadOS 14. If you can update to the new versions, does the error message you mention continue to occur?
Very well, thank you for checking. I did send a feedback regarding the issue for Pages but will send one for Keynote as well.
Error "The image type is not supported on this device."
