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iPhone XR replacement

Hi! I had an iPhone XR replacement in Jan 2020 due factory defect of battery. The iPhone is working well until now that I discovered it was a jailbreak phone because one of the mobile banking app has been disabled. I’ve asked my friends who uses the same app and it’s working fine on their phones. How could this be when I got the replacement from an authorized service.

iPhone XR, iOS 14

Posted on Sep 22, 2020 5:53 PM

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iPhone XR replacement

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