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Level 1

4 points

Green Line on iPhone XS

Hi, sometime ago a vertical green line appeared on my iPhone XS and no matter what I did (restart, adjust brightness etc.) I could not make it disappear.

I took my phone to my local Apple Store in Istanbul, but they denied even to check my device! I also visited an authorized service provider, but they refused to replace/fix my device because it was bought from another country (Czech Republic) !

I cannot travel to Czech Republic because of COVID-19 and I can not get my iPhone repaired in my resident country, I need help!

iPhone XS

Posted on Sep 23, 2020 1:52 AM

Best reply

Dogcow-Moof

Level 8

36,221 points

Posted on Sep 23, 2020 2:50 AM

Contact Apple Support in the Czech Republic and see if they will allow you to send in your phone for service from Istanbul.

Note they may not, in which case you will need to have a friend in the Czech Republic take it in for service.

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Green Line on iPhone XS

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