Please enter valid serial number

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Please enter valid serial number

I am trying to find exchange value for iPhone 8Plus, but when I enter serial number it says "Please enter valid serial Number". I have no issue with anywhere else e.g. App store, subscriptions etc. My phone is almost 3 yrs old so when I put the serial no. in checkcoverage.apple.com, there too it says it is not valid (but may be because its outside warranty?). What should be my next step.

iPhone 8 Plus, iOS 14

Posted on Sep 23, 2020 4:32 AM

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Answer 1

CarlAVII

Community Specialist

Sep 29, 2020 12:49 PM in response to kimahs

Hi there, kimahs!

Thanks for reaching out to the Apple Support Communities! It sounds like you're having an issue with the serial number not showing to be valid when you try to check on it. Based on the issue you're having, we would recommend reaching out to Apple directly by checking out this link to Get Support and they will be more than happy to proceed with additional steps.

Cheers!

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Please enter valid serial number

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