I recently had my battery replaced, and when starting up my Macbook again, fingerprint ID was gone. When I went to add my print, I get the following dialogue box:
I'm the only one who uses this computer. Where else would I go to check for fingerprints?
I'm running the latest version of Catalina.
MacBook Pro 15″, macOS 10.15
Greetings, Peter.
It appears that, after the battery on your MacBook Pro was replaced, you found that your fingerprints were removed. When you try to add your fingerprint again, you get a message that the fingerprint limit was reached. We're glad to help with this.
How to use safe mode on your Mac - Apple Support -- Restart your Mac in safe mode, and try to add a fingerprint now. Depending on whether you're able to add a fingerprint, follow the steps in the correct section below:
"If the issue continues in safe mode
If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.
If the issue doesn't continue in safe mode
If the issue doesn't continue while in safe mode, leave safe mode by restarting your Mac normally. Then test for the issue again. The issue might be resolved.
If the issue returns after leaving safe mode, startup items are probably at fault. Apps can install such items in numerous places, and they aren't always easy to find or recognize. For that reason, you should first make sure that you've installed any available updates for your Apple software and third-party apps.
If updating your software doesn't help, try any of these solutions:
If you still need help, please contact Apple Support.
Take care.
Macbook Pro fingerprint ID
