No Surround sound on Apple TV Netflix
Netflix on my Apple TV 4K (running TVOS14) won’t output surround sound... I’ve tried Prime video and it works fine.
What can I do?
Mac OS X Server
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User profile for user:
sterling r
User level:
Community Specialist
Hey there BigLaure,
We understand surround sound isn't working on your Apple TV with Netflix. We'll be happy to help.
To begin, we'd recommend double-checking your surround sound settings for the Apple TV with this guide: Play audio in Dolby Atmos or surround sound on your Apple TV
Then, check to make sure the Netflix app is set up as needed. Reference the two links below.
If it still doesn't work, take a moment to go through the steps here: If an app unexpectedly quits, stops responding, or won’t open
Specifically, step four for deleting and reinstalling might be helpful.
And if it still happens, we'd recommend getting in touch with the app developers. To find their contact information, use these steps: How to contact an app developer
We hope this helps. Cheers!