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Emailing photo attachments from my iPhone 11

Since the ios14 update when I now email photos from my iPhone using either my work outlook or personal GMAIL addresses they are now sent embedded in the email message and not as jpeg attachments to the email. Why is this and how do I fix it or what settings can be changed, if any?

Posted on Sep 23, 2020 7:23 PM

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Question marked as Top-ranking reply

Posted on Oct 8, 2020 1:28 PM

Okay I figured out a fix to this since we can't get a useful response from the Specialists. As a heads up, this was through Outlook, not Gmail, but I am assuming the process would be the same/similar.


  1. Open the email with the embedded photos.
  2. Click File -> Save As.
  3. Choose the folder where you want the photo files to be saved.
  4. Change the "Save as type" in the bottom dropdown box from "Outlook Message Format - Unicode" to "HTML".
  5. Save file.


There will be a couple of extra random files that won't be used, but a folder with all of the photo files will now appear in the folder you selected to save the email to!


Hope this helps

292 replies

Oct 31, 2020 7:39 AM in response to iW00

Thanks for the reply. Actually I was just fed up and slightly adding to the pile on. Fed up because I have been experiencing a problem attaching photos to emails at all in the gmail app for a few weeks and it has now got worse under ios14 which I spent a few hours downloading this week - partly as an attempt to solve this problem and general slowness issues. The ios14 has not solved it, and then I saw Apple promising that ios14.1 might fix the bug, but it hasn’t.


Should I switch to the Apple mail app? Maybe, but I shouldn’t have to. And, before you ask, my gmail has full acces to my photos.


Is the Apple photo app that is the problem? Who knows!


iPhones are meant to be way to use but this is a REAL pain. Makes me want to switch away from Apple.

Oct 31, 2020 9:35 AM in response to OhMiWord

This is what I know:

Before ios 14 update, i could send photos as an attachment and they were never embedded in the email in any email client.

After ios 14 update, photos are always embedded in email in all email clients.


Before IOS 14 update it was a seamless easy procedure to send photos as an attachment. I am not looking for a workaround. I want it to work the way it did before ios 14 update.


Something has obviously changed and other comments in this discussion are complaining about this issue.

Oct 31, 2020 9:29 PM in response to iW00

I’ll put you right:


FROM UPDATE 14 onwards YOU CANNOT ATTACH PHOTOS AS ATTACHMENTS IN MAIL. Apple has STOPPED THIS FUNCTION.


IT HAS NOTHING WHATSOEVER TO DO WITH YOUR EMAIL CLIENT.


APPLE HAS CEASED TO PERMIT YOU TO ATTACH JPGS TO YOUR EMAILS.


YOU CAN ONLY EMBED THEM NOW.


What that means is you lose all control as to how they are received at the other end. They cannot be saved with their meta data or original file names and they might arrive in your clients email oversized, upside down, back to front etc etc.


[Edited by Moderator]

Nov 1, 2020 11:18 AM in response to Cwills1995

I’ve kept with this thread for a hot minute. I saw there was a 14.1 IOS update and crossed my fingers that would solve the issue but of course it did not.

However, I found that if you go to your Pictures app, select a picture, go to more options, in the list of apps to choose from you can pick Outlook and that makes the picture an attachment not embedded. (Not sure if you were able to do that before 14.1 or not but this find will help my users at my company for the time being) **Though going to Outlook first and attaching an image from in the app still has it embedded.

I hope Apple will wake up and make an actual fix for this issue all around. It’s ridiculous

Nov 2, 2020 4:28 AM in response to sterling r

Hi


Can you advise what is the legal address for Apple UK where I can serve papers for recovery of my £4K invested in equipment which is now not fit for purpose (iPhone pro/ iPad/ MacBook and also for costs I have incurred in loss of business etc as a result of apple removing the ability to put jpgs and ponds as attachments on emails, plus the costs for buying a whole new android based system to enable me to do my normal daily work.


OItll be a drop in the ocean for apple, claim circa £10k but please do provide me with the legal address.


[Edited by Moderator]

Nov 3, 2020 12:06 PM in response to MackMerg

Hi thanks for the hint - this is soooo annoying that they removed the jpeg option.

Tried to do what you suggested, but it is telling me that I need to set up Outlook (?) but from what I can tell, I have. By chance, do you know why I am having this problem? (As it still gives me the same message " Set Up Needed Please open the Outlook App before continuing)


Thanks for your help!


Nov 3, 2020 12:16 PM in response to namse

Hm I wish I could include pictures to help. I'm not sure what that error message means exactly. I would check that your mail account is properly set up in your phone settings as well as in Outlook. See if there are any warning notifications or icons to identify if something may need to be fixed. Sorry I couldn't be more of help!

Nov 3, 2020 8:36 PM in response to deane160

I have this same issue after updating the phone to ios 14.1. I was able to send as an attachment, but only 1 way. When I started an email, then touched the body of the email, selected a picture, removed my signature, the email came to outlook embedded. When I selected the picture then selected the box with the up arrow, selected mail and my email address, and removed my signature, the picture came through as an attachment, not embedded.


It's ridiculous if this is what you have to do to get an attachment vs an embedded picture via email.


Hope this helps someone.

Nov 4, 2020 6:06 AM in response to crebrande1

I tried all of the suggestions above but I couldn't ever get a photo to send as an attachment with iOS 14.1 Mail on my iPhone as they always came through as embedded. But, using the Microsoft Outlook app (you will need to install it if you don't have it), I was able to send photos as attachments. First select the photos in the Photos app then the share up arrow. Then select Outlook and a New Message window will open showing the photos as attachments with the actual file name as stored on the iPhone. Then just add the address and subject and send. The received email will have the photos as attachments and not embedded. This worked every time for me. I just wish Apple would fix their Mail app that they broke in iOS 14.

Emailing photo attachments from my iPhone 11

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