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Emailing photo attachments from my iPhone 11

Since the ios14 update when I now email photos from my iPhone using either my work outlook or personal GMAIL addresses they are now sent embedded in the email message and not as jpeg attachments to the email. Why is this and how do I fix it or what settings can be changed, if any?

Posted on Sep 23, 2020 7:23 PM

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Question marked as Top-ranking reply

Posted on Oct 8, 2020 1:28 PM

Okay I figured out a fix to this since we can't get a useful response from the Specialists. As a heads up, this was through Outlook, not Gmail, but I am assuming the process would be the same/similar.


  1. Open the email with the embedded photos.
  2. Click File -> Save As.
  3. Choose the folder where you want the photo files to be saved.
  4. Change the "Save as type" in the bottom dropdown box from "Outlook Message Format - Unicode" to "HTML".
  5. Save file.


There will be a couple of extra random files that won't be used, but a folder with all of the photo files will now appear in the folder you selected to save the email to!


Hope this helps

292 replies

Nov 4, 2020 1:20 PM in response to Jeffrey_O

Thank you!! This is working just fine. A few more key strokes, but totally worth it. The frustrating part is; I didn't want to do the update because I heard that this would happen. They just took over my phone this past weekend and did it anyways. Too bad the Apple people aren't smart enough to figure this stuff out themselves!!!

Nov 4, 2020 7:54 PM in response to deane160

Microsoft Outlook is your answer to you issues and frankly Outlook has always worked better than the Apple Mail app and continually improving. I too experienced the same issue and in the past iOS versions, Exchange email accounts would still attach photos, but not with IMAP and POP type accounts. Since iOS14 release all email accounts will not attach the photos but rather inserts photos into the email body.


Techie IT Australia

Nov 5, 2020 2:07 PM in response to iW00

I agree it is not a change to 14 as my phone started doing this a couple of years ago. I use the Apple email app with an Exchange and a Gmail address. At first it was just the Exchange email. Now it is both. This makes it take many more steps when trying to send photos that need to be saved in specific folders. Attachments are so much better for work photos.

Nov 9, 2020 8:20 AM in response to TPITTS437

You will also find you cannot forward an email (in Mail) with an attachment, it won't do it. It'll forward the email text but not the attachment.


If I built a garage for someone and said there its and you walk in but you can't park your car in it, I'd be sued.....


Apple obviously think they can get away with such behaviour.


If your reading this and want to delete it, be3cause you don't like it, Apple genius, why don't you fix the problem?

Nov 9, 2020 8:21 AM in response to deane160

You will also find you cannot forward an email (in Mail) with an attachment, it won't do it. It'll forward the email text but not the attachment.


If I built a garage for someone and said there its and you walk in but you can't park your car in it, I'd be sued.....


If your reading this and want to delete it, be3cause you don't like it, Apple genius, why don't you fix the problem?

Nov 11, 2020 7:25 AM in response to deane160

A guy at my work found a work-around since this is so critical to our business.


With Apple’s recent update to their iOS software to version 14, they have removed the ability to attach image/pictures files as attachments. Instead, they have forced the images and pictures to be embedded into the body of the email. Regardless of which app you are initiating the attachment process from, all images/pictures will be embedded.

 

But there is a workaround. As long as you also attach a non-image/picture file along with the pictures on the email, then all the files will be attached and not embedded. The additional file can be any other type (PDF, video, etc.).


I suggest using a PDF that says "Thanks Apple for messing this up!"


Good luck!

Nov 11, 2020 11:29 AM in response to TPITTS437

Correct answer, the latest iPhone 14.2 update does not fix this issue on my iPhone 11. And for all of those of you suggesting we just change our settings in gmail, this is not a gmail issue, we do not all use gmail for our emails. My work emails go through Microsoft outlook and up until the 1st iOS 14 update I had no issues sending photos directly from my phone to clients as attachments to the email. So now I have to send all photos to myself and go to my desktop computer and then save each individual embedded photo to my computer and then email them to my client which to be honest is a right real pain in the arse and a waste of my time. And no it is not a Microsoft outlook issue either as my very clever IT people who normally have solutions for all of our computer or phone related problems have looked into it and cannot see a solution or cause other than it is an Apple problem. Funny how Apple don’t see it that way, I’ve not seen a reply from them for any of the comments on this thread since the 2 or 3 very weak pc rubbish replies they gave at the start. Just fix the problem Apple, I’m sure you can put those billions of $$ to some good use!

Nov 11, 2020 11:42 AM in response to deane160

Hi, I’m now using outlook, if i could delete Apple mail I would. Outlook allows you to send jpgs as attachments as long as you start from the jpg, if you start from a new email it will embed them.


Knowing Apples modus operandi there will be some paying service (probably involving the cloud) coming up which will miraculously mean you can attach jpgs and screenshots as before.


You may also have noticed if you forward emails from mail which had attachments, they will not forward the attachments, in some cases it is not possible to forward the email at all.


I’m accelerating my move to Microsoft and android as this behaviour is disgusting. Apple hardware is for the toy market, they are not capable of being reliable business tools. I hope many more will follow suit.

Nov 16, 2020 9:18 AM in response to Todd0213

Dear Apple,


All of your business customers rely heavily on being able to forward/share pictures as jpegs into an emails. We use this feature heavily for attaching business receipts into emails and then attaching them to other pc based applications. When the pictures are embedded into the email, they are no longer useable for anything else. I wouldn’t snooze too long on this fix if I were you.



Nov 19, 2020 8:51 AM in response to TPITTS437

Yes but you have to give it anew file name an its meta data is lost, How are you going to correlate or even find that image at a later date with the one on your iphone?


The way round its super long and what if you just use an iphone or ipad from site to send to clients who don't want the images embedded.


How do you prove a picture was sent if the file name has changed or there is no filename and no meta data?

Nov 19, 2020 12:37 PM in response to WEB2002aab

WEB2002, I am new to these forums & am not that tech savy. I dont follow you. I am thinking extreme sarcasm in play?

you were going off about this before as are thousands of us who use a lot of pics in our work emails etc. For me this is a very serious problem. All these work arounds are just adding extra time to a task that was so simple & functional before. As i am new to theses forums, is it normal for Apple to just ignore its customers like this?

Emailing photo attachments from my iPhone 11

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