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Emailing photo attachments from my iPhone 11

Since the ios14 update when I now email photos from my iPhone using either my work outlook or personal GMAIL addresses they are now sent embedded in the email message and not as jpeg attachments to the email. Why is this and how do I fix it or what settings can be changed, if any?

Posted on Sep 23, 2020 7:23 PM

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Posted on Oct 8, 2020 1:28 PM

Okay I figured out a fix to this since we can't get a useful response from the Specialists. As a heads up, this was through Outlook, not Gmail, but I am assuming the process would be the same/similar.


  1. Open the email with the embedded photos.
  2. Click File -> Save As.
  3. Choose the folder where you want the photo files to be saved.
  4. Change the "Save as type" in the bottom dropdown box from "Outlook Message Format - Unicode" to "HTML".
  5. Save file.


There will be a couple of extra random files that won't be used, but a folder with all of the photo files will now appear in the folder you selected to save the email to!


Hope this helps

292 replies

Nov 20, 2020 8:22 AM in response to TeamDaves

Sharing info from SawyerTX


Okay I figured out a fix to this since we can't get a useful response from the Specialists. As a heads up, this was through Outlook, not Gmail, but I am assuming the process would

be the same/similar.


 

1.   Open the email with the embedded photos.

2.   Click File -> Save As.

3.   Choose the folder where you want the photo files to be saved.

4.   Change the "Save as type" in the bottom dropdown box from "Outlook Message Format - Unicode" to "HTML".

5.   Save file.

Nov 20, 2020 10:41 AM in response to TPITTS437

Ok, you’re missing the point about what the real issue is about here. It’s not about what you can or can’t do with the embedded photos once you’ve emailed them to yourself. The problem that I started this thread about is that photos emailed directly from my iPhone are sent embedded and not as jpeg attachments to the email like it always used to do before iOS14 came out. I email a lot of photos to clients directly from my phone and now it looks very amateurish when they receive it embedded in the body of the email. I’m sure they are all mostly smart enough to work out how to save the photos to their computers once received but that’s time consuming each time and it’s not very professional looking from my perspective. I just don’t understand why Apple have not corrected this in either of the 2 subsequent updates?! Or even come back with a half decent reply to all of us here who are frustrated by this change.

Nov 20, 2020 10:11 PM in response to TPITTS437

I can't even send my photo in email, nor anywhere else it seems.


I usually just connect to my computer and move them from the phone to my computer.


I got a free iphone 12, and it comes with a cord with two lightning plugs on each end, now I can't plug it into my computer.


How do I send my photos through email now so I can hopefully get them on my computer.

Nov 21, 2020 10:33 AM in response to deane160

Yes. (Directed at Apple) This is an absolutely frustrating change to your iOS operating system.

For business purposes I need the ability to attach (NOT insert or embed) photos into emails. It has been that was sense the functionality was added around iOS 4 or 5. I have clients that require evidentiary photos be attached to emails for various purposes and I am now with out that functionality. I am not attaching cute cat photos to my mom but trying to conduct business.

please change this back or make it an option. But “embedded” photos in emails are completely useless to me.

Stop with the excuses listed above, they are cop outs for some crappy cutesy concept for email but I don’t buy $1000 phones to be cute. I buy them to conduct business. If you continue to remove the functionality that supports my business needs, they they are just over priced toys and useless to me.

Nov 23, 2020 11:46 AM in response to deane160

I am having the same problem, and no longer have the option of changing the file size when selecting a picture. There is no option for it to be sent as an attachment. The image will only come embedded which is problematic. The only way to transfer pictures from my iPad to my computer is using a USB cable and copying the files, which again does not allow for changing the size of the file causing multiple issues. It would be great if we had the option to send at attachment or embedded.

Nov 25, 2020 9:19 AM in response to deane160

This same issue is driving me crazy. It now means that I cant use my iPhone for work, effectively rendering it useless. Being able to attach an image to an email is a fundamental and basic requirement for my work. I'm going to have to switch to a different phone.


Having just recently sprung for a new iphone I'm very disappointed.

Nov 26, 2020 1:20 AM in response to iW00

There is a bug in the HTML portion of the email created on an iphone in IOS14. This is something that iphone users cannot control and must be fixed in the iphone mail tool. It may have also been a bug in earlier versions of IOS. The problem is this: The image is embedded in the HTML portion, but there is a keyword missing in that part of the email. The missing keyword is: <!DOCTYPE html>

If you look at the "raw source" on the Apple mail tool on Macs (Mail->View->Message->Raw Source) when viewing the email, you can see the error. See below for an example of the beginning of that part of the email. The image is embedded there, but if <!DOCTYPE html> is missing, then the mailtool will not display that version of the email. Instead, it displays the first part of the email with plain text and no images at all.

I already filed a bug report a few minutes ago.


There is a workaround once a user receives the email on their Mac. They can select the email in mailtool, then select File->Save As and choose Format "Raw Message Source". This creates a file with .eml at the end of the name on your desktop or wherever you select. Then you can edit that .eml file with TextEdit (don't just double-click to open it...instead, right-click/two-finger select the file and choose Open With->Other and scroll down the list of applications until you find TextEdit.app, then choose that). In TextEdit, insert <!DOCTYPE html> in the correct place and save the file. Then go back to mail tool and choose File->Import Mailboxes, choose Import data from Apple Mail, then Continue, then select the file you changed. This creates a new mailbox with a name like Import or Import-2. Select the mail item with in it and you can see it with the change, and the image should then show up. You can then move the email into your inbox or forward it or whatever you want to do with it.


I should point out that there is another problem. This worked find when the embedded image was "jpeg" on Mac OS X Mojave, but when I did the very same thing with an IOS email that embedded a "heic" image (Apple's own image format I think?), the image still does not display when viewing in the mac OS X mailtool. It seems heic might not be supported on Mojave? But you will see that other images and fancy html will work whereas it wouldn't have before.


Sample of *corrected* syntax of the content of the email, with <!DOCTYPE html> inserted after the Content-Type statement and before the <html> tag:


--Apple-Mail-F085916F-874E-4FE6-82C8-2EAB3371F4A4

Content-Type: text/html;

charset=utf-8

Content-Transfer-Encoding: quoted-printable


<!DOCTYPE html>


<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=

utf-8"></head><body dir=3D"auto"><div dir=3D"ltr">

<div><br></div>

<div>Fry 1 pound diced chicken in peanut oil.</div>

(etc.)

Nov 26, 2020 2:46 AM in response to jamesfrompleasanton

Actually, when I view these emails in Firefox on my Mac running Mojave using the gmail website, I just see <img....> and a lot of random characters instead of seeing the photo embedded, even when the photo is jpeg. On my Mac, using Apple Mailtool, it displays fine, although sometimes there is a delay so it does not show the photos for several seconds, then all of a sudden it does. But only if the embedded image is jpeg, and even if there is no <!DOCTYPE html> But if the embedded image is heic instead of jpeg, it does not display on Firefox on the gmail website and it does not display in Apple Mailtool on Mojave, either. The photo is just left out altogether on Apple Mailtool (blank) and on gmail's web site in Firefox on Mac Mojave you see <img style="max-width: 100%; max-height: 100%;" src="data:image/heic;base64,AAAAJGZ0eXBoZWljAA ... instead of a photo.






Nov 26, 2020 3:06 AM in response to jamesfrompleasanton

I tried one more thing: I put a photo in a note and then sent the note as an email from my iphone11 pro with IOS14.2. On my Mac running Mojave, I received the email with Apple Mailtool. Where the image should be, the email instead shows a little blue square with a question mark. When I look at the raw source, the image was embedded as an heic format image. It appears that the mailtool does not understand Apple's heic format on Mojave (I'm not sure how many other places also do or do not understand heic images).

Emailing photo attachments from my iPhone 11

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