You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Delax95
Delax95 Author
User level: Level 1
8 points

Unable to activate Exposure Notification

Good morning.

Since I've updated to iOS 14 I've been unable to use any COVID19 tracing app.

If I go to privacy>health I have no option to activate COVID 19 exposure logging.

If I try to download any tracing app (I've tried both the Italian Immuni and the UK NHS COVID19) and then go into settings, the Exposure Notification tab doesn't show any app installed.

If i try to go to the app specific settings, I can't see the Exposure Notification option, which I'm sure used to be there in iOS 13.


iPhone 11 Pro Max, iOS 14

Posted on Sep 24, 2020 7:27 AM

Reply
Question marked as Top-ranking reply
User profile for user: Quark998
Quark998
User level: Level 1
14 points

Posted on Sep 24, 2020 2:08 PM

Seems to happen to a lot (all?) people on iOS 14. German app was fine, upgraded, now can’t turn exposure notifications on. NHS app does not work either. Under app settings exposure notifications are shown for each of the covid apps, but when clicking on it the screen is empty.


This is the bug on the German app’s Github: https://github.com/corona-warn-app/cwa-app-ios/issues/1193#issuecomment-698471302

View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: Quark998
Quark998
User level: Level 1
14 points

Sep 24, 2020 2:08 PM in response to Delax95

Seems to happen to a lot (all?) people on iOS 14. German app was fine, upgraded, now can’t turn exposure notifications on. NHS app does not work either. Under app settings exposure notifications are shown for each of the covid apps, but when clicking on it the screen is empty.


This is the bug on the German app’s Github: https://github.com/corona-warn-app/cwa-app-ios/issues/1193#issuecomment-698471302

Reply
User profile for user: Quark998
Quark998
User level: Level 1
14 points

Sep 24, 2020 2:53 PM in response to Delax95

I think it is indeed a settings problem - if I never had a Covid app installed previously I probably would have been fine. The German page had a Covid reset profile for 13.6 that had similar problems, but unfortunately it doesn’t work with 14.


14.0.1 hasn’t fixed it either. Perhaps something will time out and rectify over night/remotely - that is my hope, as I can’t reset my settings without losing stuff.

Reply

Unable to activate Exposure Notification

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up