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button combination for screenshot iPhone XR

The button combination to get a screenshot in my iPhone XR is not working, the buttons work independently though. Is this something I can easily fix?

iPhone XR, iOS 14

Posted on Sep 24, 2020 8:39 AM

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Question marked as Best reply

Posted on Sep 30, 2020 7:09 PM

Hey there, FerCarrillo.


Welcome to the Apple Support Communities! Thanks for posting about not being able to take a screenshot on your iPhone XR. We'd be glad to see what we can do to help you out with that.


If the screenshot function isn't working as expected, Restart your iPhone and see if that helps. If not, you may want to check your storage to ensure that there is plenty available and also review the screenshot creation steps just in case. Check those out below.


How to check the storage on your iPhone, iPad, and iPod touch

Take a screenshot on your iPhone


Let us know how that goes.

Be well.

3 replies
Question marked as Best reply

Sep 30, 2020 7:09 PM in response to FerCarrillo

Hey there, FerCarrillo.


Welcome to the Apple Support Communities! Thanks for posting about not being able to take a screenshot on your iPhone XR. We'd be glad to see what we can do to help you out with that.


If the screenshot function isn't working as expected, Restart your iPhone and see if that helps. If not, you may want to check your storage to ensure that there is plenty available and also review the screenshot creation steps just in case. Check those out below.


How to check the storage on your iPhone, iPad, and iPod touch

Take a screenshot on your iPhone


Let us know how that goes.

Be well.

button combination for screenshot iPhone XR

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