Health App Not Syncing With Activity Rings

Iphone 11 Pro IOS14.0

Apple Watch 5 - Watch OS7


My Apple watch Syncs correctly with the Activity app on my phone. Steps, Stand, Exercise all sync correctly.


However...


The Health App on the same iPhone is set to read the Activity data but doesnt. The Health Apps readings are completely different to the Watch and Activity App on the Phone. It also seems there is a delay on the Health App reading the “incorrect” values from the Activity App.


Anyone have the same problem? Anyone kno how to fix it?

Posted on Sep 24, 2020 8:25 AM

Reply
8 replies

Sep 27, 2020 8:20 AM in response to dean-bfn

Between the maps not working and activity not syncing with Health, yesterday my move ring just stop registering any exercise. I was stuck at the same number for hours. I finally called support vs. googling and was told they are very aware and working hard on a fix. What she had me do is what nightmares are made of, but was told it works for 80% of people having these issues. She had me do a hard reset of the watch (back to factory) and the. Put it on the charger. Then she had me back up the phone to iCloud and proceed with a hard reset (again, back to factory settings) of the phone. Once the phone came back to life and was downloading the back-up, I paired the watch. Fast forward to this morning - went for a 5.5 mile walk and all the steps and exercise were also in the health app AND there was a route map! (iPhone 11 Pro and iWatch 5)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Health App Not Syncing With Activity Rings

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.