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I am new to Apple TV and every time I try to sign in on the app I get a message that states that I have no downloads etc. and cannot view any of the previous show I viewed the day before. It takes me an hour to finally get the app to work.

how do I get in to view the Apple TV+ that I recently purchased?

iPad Air, iOS 12

Posted on Sep 24, 2020 1:48 PM

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5 replies

Sep 24, 2020 2:21 PM in response to geri247

Did you purchase or rent any movies and shows from the iTunes Store? If you did, they will show up in that app on the iPad with a cloud icon for you to download it to the device.


Get the Apple TV app on your smart TV or streaming device - Apple Support

Apple TV app for smart TVs and streaming devices - Apple Support

Watch movies, TV shows, and live content in the Apple TV app - Apple Support

Sep 25, 2020 6:07 AM in response to zinacef

No I’ve not purchased anything so far but once i get that page I cannot get out of it and have to exit the app and go to the App Store and re open Apple TV and after several attempts to open I finally get the page where I can select the program I want to view. I can’t figure out why I just can’t tap on the tv icon and go straight to being able to select a movie or program to watch.

I am new to Apple TV and every time I try to sign in on the app I get a message that states that I have no downloads etc. and cannot view any of the previous show I viewed the day before. It takes me an hour to finally get the app to work.

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