Apple Watch series 6 always on display not working!

I have tried three of these watches using watchOS 7, watchOS 7.1 and each of the other iterative updates… I don’t have any tattoos and I wear the watch loosely but not dangling.

What I have found with every one of them is intermittently the screen will just simply shut off as though it was an older style Apple Watch where when you drop your wrist it just goes black but I haven’t been able to come up with any sort of pattern because I wear the watch the same way every time… I’m pretty convinced it’s a software but because like I said I went through three of them and they all done exactly the same thing

This was driving me insane, after multiple conversations with apple I could resolve it then found a article that worked.

4. Turn off wrist detection. Several users have reported that turning off wrist detection fixed their aod problem. Please note that, when this was disabled, you will have to enter your passcode when you want to use Apple Pay. To turn this off, tap Settings > Passcode, then turn off Wrist Detection.

try this and hopefully will work

4. Turn off wrist detection. Several users have reported that turning off wrist detection fixed their aod problem. Please note that, when this was disabled, you will have to enter your passcode when you want to use Apple Pay. To turn this off, tap Settings > Passcode, then turn off Wrist Detection.

try this

I too exchanged the watches and on my third...was told by Apple it’s clearly not the watch..it’s the software. Which..yeah. Makes sense. So fix it please.

They also did tell me that people need to tell them about the issue so that they’re aware of it. Most people just go on the forums but don’t actually contact Apple about it. I don’t know if that’s true but if it is..yes, please contact Apple and tell them what’s wrong.

As for turning of wrist detection like others have mentioned..yes , that would work simply bc the screen wouldn’t dim, it would always be completely on which burns battery like crazy and worse, disables a lot of features that make the 6 series the 6 series so what’s the point of doing that? It should function the way it’s advertised to function.

My always on featured has worked since I got my watch at Xmas. As of this week I can’t get it to work. I’ve tried all the various tricks online to make it work. I’m am so disgusted that we paid this much for something that just doesn’t do what it advertises.

With the wrist detection off you lose some of the health app usage as well. You have no more blood oxygen or heart rate checks. Apple needs to get this figured out. I paid extra for the 6 to have the always on as well as the blood oxygen app. Frustrating to say the least. Any help on this issue from apple yet?

Frustrating issue with apple 6 watch where the display turns off (total black screen, not dim) then when you go into passcode you can turn off wrist detection and it works fine but lose the sleep, heart rate as well as blood oxygen when you do this. I had the SE and paid more for always on and it seems that i got ripped off. Apple can you help with this?! Yes i have rebooted shut off and done all the necessary troubleshooting aids that have been mentioned here. Apple??!!!!!

First I can tell you that there are people at Apple that can help you fix this problem. I know because I got lucky and connected with one.

Because the process is somewhat lengthy and confusing, I can’t provide you all the steps

What I can tell you is there are 3 components to the fix. 1) The watch. 2) Your iPhone. 3) The Watch app on that phone. Each of the 3 required specific settings and reboots of each device.

Good luck!

Brand new series 6 owner here and mine turns black too. This is SO annoying! I bought it to track my health and stay on. Disabling wrist detection removes some health tracking.

Apple, Figure this out already!!!

I just tried the clear epoxy sticker over the watch sensors. It helped 90%! Now my screen dims 90% of the time. Before it would just go black every single time no matter what I tied (even with apple support).

So now my watch is dim 90% of the time. It still fails sometimes. But its a huge improvment.

Go to hobby lobby and buy a pack of clear epoxy stickers or order these off amazon. They solved this issue 90% of the time for me.

https://www.amazon.com/Beadaholique-100-Piece-Stickers-Bottle-Pendants/dp/B00AFRWIRQ/ref=asc_df_B00AFRWIRQ/?tag=hyprod-20&linkCode=df0&hvadid=167153351039&hvpos=&hvnetw=g&hvrand=1164526628427153107&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9031562&hvtargid=pla-362752510687&psc=1

I just found out that putting some clear scotch tape over the sensor helps with this. Not the matte desk drawer stuff. Im talking about clear scotch packing tape. I used 3 little squares too cover just the sensor dome and now mine works as it should.

Hope that helps you if you haven't fixed yours yet.

THERE IS A FIX FOR THIS. Some Apple support folks do know how to help you.

it involves settings in 3 things. 1) the watch settings. 2) the iPhone settings. 3) the WATCH app on the iPhone.

Some setting changes require a reboot of watch or iPhone.

It's fixable ... if you can get all 3 to line up.

I got lucky, got someone at Apple that knew what to do.

I am sure apple is aware of the issue fixing it is probably not on top of their list which is sad. You pay for a product and it does not work properly. There are a lot of people having this issue yet Apple will not acknowledge it.

One thing everyone should be aware of. I have tattoos a lot of them. My entire left arm is sleeved from my shoulder to my wrist. My right are has no tattoos covering where my watch would be. So that being said. When I wear my apple watch on my left hand where I would normally wear a watch the always on feature does not work. When I switch it to my right hand where I have no tattoos covering the skin area where the watch sits the always on works fine. Food for thought. I think the watch cant detect it is on your hand if you have tattoos on the skin right under the watch.