Face ID set up issues. iPhone 11 Pro

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Face ID set up issues. iPhone 11 Pro

Hi! I just joined the Apple world again as of 4 days ago. (So happy, but Face ID isn’t working...)

Alright, so my question is how do I set up Face ID if it keep giving me “Face ID is Not Available. Try again later.” It’s been 3 days now since I’ve had the phone (brand new I might add) and it’s been giving me problems. Tried the Face ID on my Husbands face and it just kept saying move Phone higher/lower prompts. I have restarted the phone and reset the settings the day before yesterday, and it is still giving me that it isn’t available.

Any help is appreciated, thank you!

iPhone 11 Pro, iOS 14

Posted on Sep 25, 2020 8:17 AM

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Answer 1

judysings

Community Specialist

Oct 1, 2020 4:08 PM in response to ABrzy99

Good afternoon ABrzy99,

Welcome to the Apple Support Communities!

It sounds like you are having issues getting Face ID to work on your iPhone 11 Pro.

If you attempted to register your husband's face while setting up Face ID on your device, then you should reset your Face ID. Most people hold the iPhone too close to their face when attempting this for the first time. Hold it out at arm's length, like you are going to take a selfie, to make sure your entire face is inside the white frame that appears.

The resources below will help you address this issue.

If Face ID isn't working on your iPhone or iPad Pro

Use Face ID on your iPhone or iPad Pro

If the issue persists, please reply to this thread and we'll do our best to help you!

Take care.

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Face ID set up issues. iPhone 11 Pro

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