You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Problems with 'Clickserve' on Safari

For a few months now I have been having trouble with 'click serve' blocking access to

websites I deal with regularly.

The latest site to be blocked is Marks & Spencer!!

No problem using Chrome.

I cannot find anything untoward on my iMac & MacBook Pro - same problem on both with Safari.

Posted on Sep 25, 2020 11:35 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 1, 2020 6:59 PM

Hey there Henrymouni,


Thanks for reaching out to Apple Support Communities. It sounds like there may be some malware preventing you from using Safari as expected. We’ll be happy to help with this.


To resolve issues with malware, make sure your Mac is up to date:


How to update the software on your Mac


You can also use Malwarebytes. This may be able to remove the virus for you as well:


Malwarebytes Cybersecurity for Home and Business


You may also find some helpful steps here:


If you can’t open a website in Safari on Mac


We hope this helps.


Take care.

1 reply
Question marked as Top-ranking reply

Oct 1, 2020 6:59 PM in response to Henrymouni

Hey there Henrymouni,


Thanks for reaching out to Apple Support Communities. It sounds like there may be some malware preventing you from using Safari as expected. We’ll be happy to help with this.


To resolve issues with malware, make sure your Mac is up to date:


How to update the software on your Mac


You can also use Malwarebytes. This may be able to remove the virus for you as well:


Malwarebytes Cybersecurity for Home and Business


You may also find some helpful steps here:


If you can’t open a website in Safari on Mac


We hope this helps.


Take care.

Problems with 'Clickserve' on Safari

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.